Shannon Green
Jackson
Summary
Dynamic Office Manager with proven expertise at QC Financial in enhancing operational efficiency and accuracy. Skilled in inventory management and employee training, I excel in delivering exceptional customer service while maintaining meticulous financial reporting. Recognized for resolving complex issues and fostering a collaborative work environment, I am committed to driving organizational success.
Overview
35
35
years of professional experience
Work History
Office Manager
QC Financial
Ridgeland
12.2024 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided training to new hires on office policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed office budget to handle inventory, postage and vendor services.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Policy Analysis II
Mississippi Farm Bureau Insurance
Jackson
06.1998 - 03.2022
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Brown Bottling Group, Inc
Jack
05.1995 - 10.1996
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
Deputy Circuit Clerk
Hinds County Circuit Clerk's Office
Jackson
02.1990 - 09.1992
- Sorted or classified information according to content, purpose or user criteria.
- Provided administrative support as needed, including data entry and document preparation.
- Verified accuracy of filing information prior to indexing documents into the system.
- Located missing records by searching files or contacting individuals assigned to records.
- Answered inquiries regarding filed materials or their location within the system.
- Assisted with purging inactive files following retention schedules set forth by department policies.
- Assisted in developing and implementing new filing systems to address evolving business needs.
Education
High School Diploma -
Wingfield High School
Jackson MS05-1988
Graduate Certificate - Business Administration
Career Development Center
Jackson MS05-1988
Skills
- Customer service
- Data entry
- Inventory management
- Office administration
- Employee training
- Clear oral/written communication
- Billing
- Clerical support
- Mail handling
- Financial reporting
- Facility management
Timeline
Office Manager
QC Financial
12.2024 - Current
Policy Analysis II
Mississippi Farm Bureau Insurance
06.1998 - 03.2022
Customer Service Representative
Brown Bottling Group, Inc
05.1995 - 10.1996
Deputy Circuit Clerk
Hinds County Circuit Clerk's Office
02.1990 - 09.1992
High School Diploma -
Wingfield High School
Graduate Certificate - Business Administration
Career Development Center
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