SHANNON HINTON
MADISON
Summary
Experienced sales representative with over 18 years of B2B and consumer sales. Skilled in building lasting relationships, negotiating deals, and delivering customized solutions. Solid background acquiring new business and closing deals across various industries. Trained to work in outside sales and direct inside environments.
Overview
30
30
years of professional experience
Work History
Commercial Sales Rep
A&S Upholstery & Drapery
Flowood, MS
12.2018 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Partnered with cross-functional teams such as operations, finance, and product development to ensure seamless communication throughout the sales process.
- Conducted market research to identify key industry trends and potential business opportunities for expansion.
OUTSIDE SALES REP
Securus Payments
Portland, Oregon
03.2014 - 11.2018
- Managed customer acquisition, consistently meeting sales targets for credit card processing
- Delivered engaging presentations, highlighting Securus Payments' cost-effective solutions
- Converted prospects into clients with persuasive sales techniques, enhancing client base
- Established a strong customer pipeline through proactive local business outreach
- Enhanced market presence with strategic visits, driving significant business growth
INSURANCE AGENT / RECRUITER
National Agents Alliance
Little Rock, Arkansas
07.2009 - 02.2014
- Guided clients through needs based insurance options, enhancing satisfaction and retention
- Recruited and mentored new agents, expanding team capacity and performance
- Analyzed market trends to optimize sales strategies and client engagement
- Resolved client issues effectively, improving service quality and trust
- Led client acquisition initiatives, driving substantial growth in insurance policy sales
- Developed and implemented effective recruitment strategies for team expansion
WORKERS COMP CLAIMS ADJUSTER
Corvel Corporation
Jackson, Mississippi
03.2005 - 06.2009
- Managed workers' compensation claims, ensuring compliance with state regulations
- Streamlined claim processing, reducing resolution time and boosting client satisfaction
- Conducted thorough investigations to minimize costs while ensuring fair compensation
- Optimized claim processing workflows, resulting in faster resolution times and enhanced client satisfaction rates
PRECERTIFICATION ADMIN
Corvel Corporation
Jackson, Mississippi
03.2004 - 03.2005
- Managed pre-certification data entry, ensuring accuracy and compliance
- Streamlined precertification processes, enhancing accuracy and reducing turnaround time
- Fostered relationships with healthcare providers and insurance companies, expediting claim resolutions
- Reviewed medical documentation meticulously, maintaining impeccable accuracy
OUTSIDE SALES AGENT
AFLAC
Meridian, Mississippi
06.2002 - 03.2004
- Spearheaded AFLAC's client expansion by selling supplemental insurance policies
- Identified new business opportunities through rigorous prospecting
- Facilitated group presentations for comprehensive insurance education
- Conducted personalized employee consultations for optimal policy selection
- Achieved business partnerships, enhancing AFLAC's market presence
OFFICE MANAGER
Raymond James Financial Services
Brandon, Mississippi
02.1998 - 09.2002
- Managed office operations, enhancing efficiency and reducing costs by implementing new systems
- Coordinated projects across departments, ensuring seamless workflows and timely completion
- Maintained accurate financial records, supporting precise budget tracking and reporting
- Organized high-profile client meetings, ensuring smooth execution and client satisfaction
- Mentored new hires, facilitating their integration and enhancing team productivity
- Responsible for procuring all office supplies, forms, and brochures
CALL CENTER TRAINING MANGER
Temp Staff
Jackson, Mississippi
08.1994 - 01.1998
- Orchestrated comprehensive onboarding for Telecom's inbound call center staff
- Successfully trained and hired 25-50 employees monthly, ensuring strict client standards adherence
- Provided corrective guidance for escalated calls requiring advanced problem-solving
- Conducted performance assessment to ascertain trainee's continuity eligibility
Education
BACHELORSDEGREE - Accounting And Finance
Mississippi State University
Starkville, Mississippi05.1992
Skills
- CRM Software
- Customer Engagement
- Sales Techniques
- Communication Skills
- Presentation Skills
- Team Leadership
- Strong negotiation skills
- Sales presentations
- Cold calling
- Excellent communication
Timeline
Commercial Sales Rep
A&S Upholstery & Drapery
12.2018 - Current
OUTSIDE SALES REP
Securus Payments
03.2014 - 11.2018
INSURANCE AGENT / RECRUITER
National Agents Alliance
07.2009 - 02.2014
WORKERS COMP CLAIMS ADJUSTER
Corvel Corporation
03.2005 - 06.2009
PRECERTIFICATION ADMIN
Corvel Corporation
03.2004 - 03.2005
OUTSIDE SALES AGENT
AFLAC
06.2002 - 03.2004
OFFICE MANAGER
Raymond James Financial Services
02.1998 - 09.2002
CALL CENTER TRAINING MANGER
Temp Staff
08.1994 - 01.1998
BACHELORSDEGREE - Accounting And Finance
Mississippi State University