Shannon Norris
Ocean Springs
Summary
Results-driven Auto Claim Specialist with extensive experience at State Farm in claims investigation and damage assessment. Expertise in optimizing claims processes and mentoring teams, combined with strong negotiation skills. Recognized for enhancing workflow efficiency in high-pressure environments while maintaining a commitment to customer service.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Auto Claim Specialist
State Farm
09.2004 - 12.2025
- Evaluated auto insurance claims to determine coverage and liability for efficient processing.
- Collaborated with claimants to gather necessary documentation and facilitate timely resolutions.
- Analyzed claim data using proprietary software to identify trends and optimize claims handling processes.
- Mentored junior specialists on best practices in claims assessment and customer service techniques.
Claims Processor /Subrogation Claims Representative
State Farm
02.1998 - 09.2004
- Processed and evaluated claims to ensure compliance with company policies and regulations.
- Reviewed and assessed documentation for accuracy, identifying discrepancies to expedite resolution.
- Collaborated with adjusters to gather necessary information for complex claims investigations.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
Multiple Positions
State Farm
04.1988 - 02.1998
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Business Administration
Columbia College
Columbia, Missouri, MO05-2007
Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Evaluation
- Negotiation
- Insurance regulations knowledge
- Claims handling
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Reliability
- Organizational skills
Certification
- Louisiana Adjuster License
- Oklahoma Adjuster License
Timeline
Auto Claim Specialist
State Farm
09.2004 - 12.2025
Claims Processor /Subrogation Claims Representative
State Farm
02.1998 - 09.2004
Multiple Positions
State Farm
04.1988 - 02.1998
Bachelor of Arts - Business Administration
Columbia College