Shannon Purifoy
Jackson
Summary
Dynamic professional with a proven track record at Fcm, enhancing student engagement and fostering critical thinking through innovative lesson planning. Skilled in relationship building and classroom instruction, I excel in creating supportive learning environments that promote student success. Achieved increased parental involvement, demonstrating exceptional verbal communication and empathy.
Overview
17
17
years of professional experience
Work History
Teacher
Fcm
02.2012 - Current
- Monitored student progress to adapt instruction and address individual challenges.
- Enhanced critical thinking skills with project-based learning opportunities.
- Established strong relationships with families to support student success.
- Fostered a supportive learning environment by implementing inclusive classroom practices.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Increased parental involvement in students' education by organizing regular communication and events.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Merchandising Associate
TJ Max
03.2018 - 03.2019
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Boosted sales through effective cross-merchandising techniques and strategies.
- Optimized store layout for increased foot traffic and easier navigation for customers.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted store customers and discussed needs.
- Interacted with guests in friendly and knowledgeable way.
- Recorded daily activities for inventory control.
- Maintained store assets with effective loss prevention strategies.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
Caregiver
Bright Horizons
01.2011 - 02.2012
- Implemented individualized care plans to meet specific needs of clients.
Salesperson
Avon
01.2011 - 01.2012
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Utilized customer relationship management software to track leads and manage follow-ups.
- Conducted market research to identify emerging trends and customer preferences.
- Developed sales strategies to penetrate new markets and expand customer base.
- Resolved customer concerns, fostering trust and enhancing brand reputation.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Representative
AT&T
02.2008 - 02.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master Of Education - Education
Jackson State University
Jackson, MS12.2017
Bachelor Of Education - Education
Jackson State University
Jackson, MS08.2003
Skills
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
- Positive role model and mentor
- Classroom instruction
- Conflict resolution
Timeline
Merchandising Associate
TJ Max
03.2018 - 03.2019
Teacher
Fcm
02.2012 - Current
Caregiver
Bright Horizons
01.2011 - 02.2012
Salesperson
Avon
01.2011 - 01.2012
Customer Service Representative
AT&T
02.2008 - 02.2009
Master Of Education - Education
Jackson State University
Bachelor Of Education - Education
Jackson State University
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