Shannon Wheat
Ellisville
Summary
Driven professional with a proven track record at Forrest Health, enhancing customer satisfaction and team productivity through exceptional leadership and time management. Skilled in customer service and computer applications, adept at maintaining confidentiality and improving operational workflows. Achieved significant results in customer engagement and efficiency, demonstrating a strong attention to detail and a commitment to excellence. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
23
23
years of professional experience
Work History
Patient Experience Associate
Pathway Healthcare
09.2022 - Current
- Maintained office inventory
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Greeted visitors and patients with professional, friendly knowledgeable assistance
- Answered phones promptly and directed incoming calls to correct offices
- Confirmed and scheduled appointments; also communicated with clients and updated patient records
- Maintained lobby and reception area to give good clean positive impression of clinic
- Logged patients on with providers
- Maintained registry list for scheduling patients for therapy
- Gathered copays, ran insurances and patient balances
- Helped collect urine specimens and take vitals when needed
Front Desk Receptionist
Hattiesburg VA Clinic and VA Behavioral Health
12.2015 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Conducted great customer service and managed patient care in fast paced environment
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Logged patients on with providers for virtual visits
Office Manager
Precision Services Llc
11.2011 - 12.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Dispatched calls for service
PBX Switchboard Supervisor
Forrest General Hospital(now Forrest Health)
08.2001 - 10.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Answered and transferred switchboard calls to correct locations
- Paged doctors, staff and codes overhead
- Paged Hospice and Homecare nurses for patients and family while keeping a log
- Looked up patient information
- Monitored alarms
- Dispatched for Hospital Police Department
Education
Associate - Office Systems Technolgy
Pearl River Community College
Hattiesburg, MS05.1999
High School Diploma -
Richton High School
Richton, MS05.1995
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Multi-Tasking between phones, computers and patients
Timeline
Patient Experience Associate
Pathway Healthcare
09.2022 - Current
Front Desk Receptionist
Hattiesburg VA Clinic and VA Behavioral Health
12.2015 - 09.2022
Office Manager
Precision Services Llc
11.2011 - 12.2015
PBX Switchboard Supervisor
Forrest General Hospital(now Forrest Health)
08.2001 - 10.2011
Associate - Office Systems Technolgy
Pearl River Community College
High School Diploma -
Richton High School
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