Shanta DeFlanders
Gulfport,MS
Summary
Seeking to join a team of like-minded individuals dedicated to providing exceptional services with attention to customer satisfaction and safety, company policy and professional effectiveness.
Overview
26
26
years of professional experience
Work History
Surveillance Operator
Hard Rock Casino
07.2007 - 01.2024
- Monitor company assets and advises Table Managers or Supervisors of any observed cheating or theft that has occurred or attempted from patrons and or employees
- Several controlled cameras are utilized for this purpose
- Surveillance Operators will obtain coverage of patrons, table, dealer as well as all money on the tables
- If a discrepancy occurs such as an over payment by a Dealer or an attempted cheating method by a patron the Surveillance Team (team work) would then review and verify the validity of the incident
- After the incident is resolved a detailed report will be written with all pertinent information added
- Surveillance Operator reports all incidents such as trips, falls, hazards, patrons loitering and fights etc that had been observed via camera coverage to Security personnel
- Security is notified via radio traffic or telephone of the location and the specifics of the incidents
- All incidents are logged and kept on file
- Surveillance team assist the Biloxi Police with incidents that happen on Hard Rock Casino property such as stolen or damaged vehicles.
Camera Operator
Dillards Department Store
01.2017 - 12.2020
- Worked closely with security and management to prevent employee and customer theft
- Responsible for obtaining video coverage
- Responsible for filing charges on an alleged perpetrator
Cage Cashier Credit Clerk
Isle of Capri Casino
01.1998 - 12.2005
- Provide patrons with gaming services when requested and inform of current company promotions
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Verified and processed authorization forms for transactions.
Cage Cashier
Golden Nugget
12.2021 - 06.202
- Cage cashier duties:
- Provide great customer service
- Responsible for counting into and verifying a $70k drawer
- Verified all cash transactions coming into as well as out going out of the window daily
- Cashed checks
- Exchanged chips for cash
- Scanned (verified) ticket in-ticket out for cash
- Conducted credit card transactions
- Responsible for providing comped information to guest
Education
Diploma - Basics
Gulfport High School
Gulfport, MS05.1987
Skills
- Dependability
- Detailed-oriented
- Efficiency
- Interpersonal communication
- Time management
- Positive attitude
- Punctuality
- Written and verbal communication
- Cage Lead experience
- Basic computer and printer knowledge
- Microsoft Office knowledge
- Surveillance
- CCTV
- Banking
- Loss Prevention
- Cash Handling
Timeline
Cage Cashier
Golden Nugget
12.2021 - 06.202
Camera Operator
Dillards Department Store
01.2017 - 12.2020
Surveillance Operator
Hard Rock Casino
07.2007 - 01.2024
Cage Cashier Credit Clerk
Isle of Capri Casino
01.1998 - 12.2005
Diploma - Basics
Gulfport High School
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