Shantanie Applewhite

· Coordinated and scheduled on-site visits for system installations, repairs, and routine maintenance based on customer availability and technician schedules.

· Managed reschedules and cancellations promptly, offering alternative appointment times to ensure customer satisfaction.

· Updated and maintained accurate customer and service records in scheduling systems. Ensured that all service calls are completed within the designated time frame to meet company standards.

· Responded to customer inquiries via phone, email, and chat regarding product details, order status, and delivery information.

· Managed and de-escalated customer complaints professionally, ensuring that customer concerns are addressed with empathy and efficiency.

· Resolved account-related issues, such as billing discrepancies, order status, and delivery problems.

· Performed routine inspections, preventative maintenance, and troubleshooting of machinery to ensure compliance with safety and operational standards.

· Maintained accurate and up-to-date records of system operations, maintenance, and repairs, ensuring full compliance with industry regulations.

· Worked closely with engineering, operations, and safety teams to address technical issues, improve system performance, and enhance operational efficiency.

· Managed a team of QA technicians, providing guidance, training, and performance evaluations to ensure high-quality product standards.

· Conducted routine inspections of production lines, including raw materials, in-process products, and finished goods, ensuring adherence to safety, quality, and food safety standards.

· Ensured compliance with USDA, FDA, and other regulatory agencies’ guidelines for food safety and quality.