Shanterria Hampton
Lamar
Summary
Detail-oriented U.S. Air Force veteran with over 5 years of experience supporting procurement, contract tracking, customer service, and administrative operations in military and federal environments. Proven ability to gather and organize data, manage records, prepare reports, and ensure regulatory compliance. Adept at identifying and resolving discrepancies, maintaining effective communication with stakeholders, and using software applications such as Microsoft 365, Salesforce, Workday, and Air Force systems. Committed to efficiency, accuracy, and customer service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Procurement and Administrative Coordinator
Tennessee Air National Guard, 164th Airlift Wing
Memphis
01.2023 - Current
- Processes personnel actions, including reassignments, separations, and retirements, in compliance with federal procedures.
- Tracks administrative programs and training readiness metrics, consolidates reports for leadership review.
- Advises commanders on HR and training program performance.
- Maintains organized electronic and paper records for audits and evaluations.
- Communicates with stakeholders to ensure timely resolution of personnel issues and compliance with Air Force policies.
Services and Admin Apprentice
Tennessee Air National Guard, 164th Airlift Wing
Memphis
09.2019 - Current
- Delivered customer service in dining, lodging, recreation, and mortuary programs following Air Force standards. - Supported logistics, scheduling, and facilities operations.
- Managed training documentation and revised technical materials.
- Handled customer-facing issues and streamlined program support procedures.
- Maintained compliance with safety, service, and operational policies.
Customer Support Specialist
My Navy Career Center
Millington
01.2022 - 12.2023
Responded to inquiries from Navy service members and families regarding records, awards, and evaluations.
- Used scripted guidance and internal systems to ensure compliant communication.
- Managed record updates and appointment scheduling across digital systems.
- Identified and resolved discrepancies in personnel records and supported process improvement.
- Tracked customer service metrics and contributed to performance repo
Education
BBA -
Western Governors University
Salt Lake City, UT01-2023
Associate of Applied Science -
Air University
Montgomery, AL01-2020
Skills
- Personnel actions
- Record management
- Federal compliance
- Training coordination
- Data analysis
- Customer service
- Stakeholder communication
- Logistics support
- Scheduling management
- Problem solving
- Attention to detail
- Time management
- Employee records management
- Data entry
- Microsoft Access
- Project Support
- Microsoft Excel
- Report analysis
Custom
MILITARY SERVICE United States Air Force / Tennessee Air National Guard Service Period: 2019 – Present Duty Performance: 1 weekend/month, 2 weeks/year or as assigned Security Clearance: Secret
Certification
Tennessee Dept. of Commerce: 20-hr Accident and Health Pre-Licensing
Certified Medical Billing and Coding (In Progress)
Certified Surgical Technology
Timeline
Procurement and Administrative Coordinator
Tennessee Air National Guard, 164th Airlift Wing
01.2023 - Current
Customer Support Specialist
My Navy Career Center
01.2022 - 12.2023
Services and Admin Apprentice
Tennessee Air National Guard, 164th Airlift Wing
09.2019 - Current
BBA -
Western Governors University
Associate of Applied Science -
Air University
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