Shanti Smith
Glucksdat Animal Hospital
Pearl
1
Certification
2
years of professional experience
Dynamic professional with a proven track record at Glucksdat Animal Hospital, excelling in client relations and appointment scheduling. Demonstrated strong organizational skills and effective communication, enhancing patient satisfaction and streamlining office operations. Adept at data entry and managing multi-line phone systems, contributing to a seamless workflow and positive client experiences.
Work History
Receptionist
2 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered phone calls promptly, addressing inquiries and directing clients to appropriate staff members.
- Maintained accurate patient records using veterinary software systems for seamless information retrieval.
- Assisted in processing payments and insurance claims, enhancing customer satisfaction through efficient transactions.
- Coordinated communication between clients and veterinarians, facilitating timely updates on pet health concerns.
- Streamlined office procedures by organizing files and documents, improving overall workflow efficiency.
- Implemented patient follow-up strategies to enhance client relations and promote ongoing care services.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Clinical Technician
1 Year 1 Month- Assisted in patient care by monitoring vital signs and documenting observations.
- Prepared and maintained medical equipment for clinical procedures and examinations.
- Collaborated with healthcare team to ensure seamless patient flow and support services.
- Educated patients on post-treatment care to enhance recovery outcomes.
- Trained new staff members on operational protocols and best practices for patient interaction.
- Implemented process improvements that enhanced workflow efficiency within the clinic environment.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
- Actively contributed to a positive work atmosphere among colleagues through collaboration on tasks such as inventory management or scheduling coordination.
- Assisted in the training of new Clinical Technicians through mentorship and demonstrating best practices in clinical settings.
- Streamlined clinic operations by maintaining organized records and updating patient information.
- Monitored patients and maintained detailed records for physician review.
- Improved team efficiency by assisting with training of new clinical technicians.
Server
1 Year 10 Months- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Processed orders efficiently using point-of-sale system, enhancing order accuracy.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Assisted in training new servers on menu knowledge and customer interaction protocols.
- Handled guest inquiries and resolved issues promptly to enhance dining experience.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Implemented strategies for upselling menu items, contributing to increased sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Greeting and seating clients
Data inputting
File management
Multi-line telephone operation
Document management
Typing speed
Certification
Certified Peer Support Specialist
Timeline
Receptionist
Glucksdat Animal Hospital
05.2026 - CurrentRead More
Clinical Technician
Harbor House
01.2025 - 02.2026Read More
Server
Brent’s Drugs
02.2024 - 12.2025Read More
Northshore High School
High School Diploma
Read More