Shantoria Washington
Clinton
Summary
Seasoned Assistant Supervisor 911 Dispatcher with a proven track record at the City of Jackson Police Department, adept in emergency protocols and critical decision-making. Demonstrated excellence in enhancing dispatcher performance, achieving high customer service satisfaction, and maintaining swift response times. Skilled in public safety and teamwork, consistently prioritized public emergency responses and streamlined communication processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Supervisor 911 Dispatcher
City of Jackson Police Department
Jackson
05.2017 - Current
- Maintained records of employee attendance and performance reviews.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer complaints in a professional manner while maintaining a high level of customer service satisfaction.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Reviewed call logs, reports, and recordings to identify areas of improvement.
- Responsible for ensuring that all equipment used by dispatchers is properly maintained according to established safety guidelines.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Researched vehicle, wanted and missing persons information.
- Acted as liaison between dispatchers and other law enforcement agencies during major incidents or emergencies.
- Created daily, weekly, monthly, quarterly, and annual performance reports for review by senior management personnel.
- Monitored 911 calls to ensure accurate and timely response times.
- Advised dispatchers on best practices when handling difficult or complex situations.
Education
High School Diploma -
Port Gibson High School
Port Gibson, MS05-2013
Skills
- Emergency protocols
- Policy enforcement
- Dispatch protocols
- Public safety
- Critical Decision-making
- Radio communications
- Attention to detail
- Dependable and responsible
- Listening skills
- Reliability
- Emergency police dispatcher certification
- Telephone etiquette
- Fire Dispatching
- Police and fire procedures
- Multitasking capacity
- Problem-solving
- NCIC database
- Dispatch first responders
- Critical thinker
- Communications training officer
- CPR and first aid
- Teamwork
Certification
- Suicide Intervention
- Crisis Call Handling
- Stress Management
- Certified Emergency Telecommunicator
- Criminal Justice and Human Trafficking
- Sexual Assault, Strangulation, and Stalking Training
- State of Mississippi board of Emergency Telecommunications
- CPR/ AED Certification
Timeline
Assistant Supervisor 911 Dispatcher
City of Jackson Police Department
05.2017 - Current
- Suicide Intervention
- Crisis Call Handling
- Stress Management
- Certified Emergency Telecommunicator
- Criminal Justice and Human Trafficking
- Sexual Assault, Strangulation, and Stalking Training
- State of Mississippi board of Emergency Telecommunications
- CPR/ AED Certification
High School Diploma -
Port Gibson High School
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