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Dedicated and tech-savvy Customer Service Representative with 5+ years of experience in high-volume environments. Proven track record of maintaining a 98% CSAT (Customer Satisfaction) score while working in fully remote settings. Expert at de-escalating complex issues, mastering new CRM software quickly, and managing time independently without direct supervision.

Dynamic customer support specialist with extensive experience in customer service and travel consultancy, including expertise in Zendesk, Salesforce and Amadeus GDS and handling high-volume interactions. Adept at resolving complex customer issues with a problem-solving mindset and a customer-first approach. Proven ability to optimize travel solutions, ensure high customer satisfaction, and deliver seamless service experiences.

Managed day-to-day operations for two businesses, overseeing scheduling, payroll, and administrative workflows.
Handled customer inquiries and conflict resolution professionally, maintaining positive client and customer relationships.
Prepared and managed estimates, contracts, invoices, and business documentation with accuracy and attention to detail.
Supervised and coordinated employees, ensuring tasks were completed on time and according to expectations.
Conducted weekly and monthly reviews of expenses, food costs, and operational needs to support informed decision-making.
Maintained organized digital records, email communication, and documentation across multiple systems.
Adapted quickly to fast-paced environments while multitasking and meeting deadlines consistently.

Dedicated and results-driven Virtual Assistant and Operations Leader with over 9 years of experience in customer support, team management, and digital operations. Award-winning and recognized team leader with a proven track record in leading high-performing teams. Skilled in building efficient systems, managing cross-functional teams, and delivering excellent client experiences. Proficient in digital tools, virtual collaboration platforms, and online marketing. Actively seeking to contribute strong leadership and organizational abilities in a dynamic, growth-oriented company.

Shantwana Hall

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Selector II

Customer Service Representative

Customer Service Representative

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High School Diploma -

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Selector II

Customer Service Representative

Customer Service Representative

High School Diploma -

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