SHAQUITA SMITH

Motivated to keep customers happy and contribute to the company's success. To ensure task completion and quality service builds rapport with team members and management. Offering 8 years+ of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations. Customer service representative with exceptional oral and written communication, active listening, and analytical problem-solving abilities. Work well with others to provide timely and high-quality responses to service requests. Team leader and mentor with extensive experience in analyzing performance and developing targeted improvement plans. Flexible team player with experience in program management, customer relationship management, document control, and scheduling. Individual who is enthusiastic and service-oriented and has exceptional communication and multitasking skills. Friendly Call Agent who can work in a fast-paced call center environment. Proficient at listening to customers, meeting productivity goals, and staying current on company offerings. Upselling techniques Microsoft Office People-oriented Medical terminology knowledge Gathering information Goal-oriented Active Data Online Claims investigation and research Answering questions Claims analysis Customer-oriented Active listening skills Business Strategy Shipment processing Money handling abilities Problem-solving skills Call center transactions Shipping procedures understanding Strong interpersonal skills Communication skills Credit card processing Motivated team player Patient care and physical therapy Retail sales Positive and friendly