Sharone Mccaskill
STARKVILLE
Summary
Dynamic customer service professional with a strong work ethic and proven success at SDI Industries. Enhanced customer retention through exceptional technical support and effective communication. Skilled in supplier relationship management and compliance monitoring, fostering lasting client relationships while optimizing organizational efficiency. Recognized for mentoring teams and addressing concerns promptly.
Overview
19
19
years of professional experience
Work History
Strand Tender
SDI Industries
Columbus, Ms
04.2010 - 05.2025
- Increased customer retention through exceptional technical support and customer service.
- Provided excellent customer service to subscribers and businesses.
- Hired new drivers, maintained performance and managed customer service.
- Developed lasting relationships with clients through exceptional customer service skills.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
Customer Service
Sitel
Starkville, MS
05.2006 - 03.2010
- Increased customer retention through exceptional technical support and customer service.
- Provided excellent customer service to subscribers and businesses.
- Hired new drivers, maintained performance and managed customer service.
- Developed lasting relationships with clients through exceptional customer service skills.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
Education
Masters Of Science Industrial Technology - College of Education
Mississippi State University
Starkville, MS05.2008
Bachelors Of Industrial Technology - Technology
Mississippi State University
Starkville, MS05.2006
Associate In Engineering Technology - Industrial Technology
Holmes Community College
Goodman, MS12.2003
High School Diploma -
Montgomery County High School
Kilmichael, MS05.2001
Skills
- Supplier relationship management
- Procurement strategy
- Document preparation
- Compliance monitoring
- Cost estimation
- Bid management
- Technical evaluation
- Positive attitude
- Teamwork and coordination
- Production line work
- Machine calibration
- Visual inspection
- Safety standards compliance
- Checking and gauging
- Defects identification
- Production documentation
- Machine setup and shutdown
- Strong work ethic
- Good communication
- Teamwork and communication
- Problem-solving
- Time management
- Punctual and reliable
- Worksite safety
- Multitasking
- Punctuality
- Reliability
- Critical thinking
- Machine operation
- Active listening
- Effective communication
Timeline
Strand Tender
SDI Industries
04.2010 - 05.2025
Customer Service
Sitel
05.2006 - 03.2010
Masters Of Science Industrial Technology - College of Education
Mississippi State University
Bachelors Of Industrial Technology - Technology
Mississippi State University
Associate In Engineering Technology - Industrial Technology
Holmes Community College
High School Diploma -
Montgomery County High School