Shartisis Thompson
Lexington
Summary
Motivated and reliable professional seeking a medical office position where I can apply my Technical and Advanced Technical Certificate training, strong communication skills, and front office experience while providing excellent patient service and supporting daily office operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Production Worker
Amazon Warehouse
09.2023 - 12.2025
- Packed customer orders accurately by placing items into appropriate boxes and preparing them for shipment. Used handheld scanners to verify product information, track orders, and ensure accuracy before shipping. Followed safety guidelines and workplace procedures while working in a fast-paced warehouse environment. Maintained attention to detail to help meet daily productivity goals and support on-time deliveries.
Customer Service Representative (CSR)
Modivcare
04.2023 - 09.2024
- Scheduled transportation services to ensure members were able to travel to and from their medical appointments on time. Communicated with transportation providers to arrange pick-ups after appointments and confirm ride details. Addressed member concerns and complaints in a respectful and professional manner, working to resolve issues efficiently while maintaining a positive experience and supporting access to healthcare services.
Customer Service Representative / Document Verification Specialists
Alorica
03.2021 - 07.2023
- Provided remote customer support by assisting customers with product-related questions over the phone and resolving inquiries in a timely and professional manner. Shared customer insights, concerns, and complaints with management to help improve products, operations, and policies. Verified and validated customer documents for accuracy, contacted customers to correct errors, and scheduled appointments to ensure customers received needed services. Delivered solutions, recommendations, and replacements with empathy, professionalism, and positive communication.
Inbound Receiving
Amazon Warehouse
08.2022 - 02.2023
- Worked in inbound operations by placing incoming items into designated pods to ensure products were properly organized and easily accessible for pickers. Helped support the order fulfillment process by maintaining accuracy and efficiency so customer orders could be prepared and shipped on time. Followed safety guidelines while working in a fast-paced warehouse environment.
Customer Service Representative/Tech Support
Conduent
03.2020 - 03.2021
- Provided remote technical support by troubleshooting electronic devices and assisting customers with repairs over the phone. Helped customers resolve technical issues by guiding them through setup, usage, and basic repair steps. Scheduled appointments for customers when additional service was needed, ensuring a smooth and positive support experience while maintaining clear and professional communication.
Lobby Officer
Securitas
08.2018 - 06.2019
- Greeted guests in a friendly and professional manner, issued visitor badges, and managed incoming phone calls. Answered client inquiries and provided accurate information or directed them to the appropriate staff. Sorted and distributed correspondence, ordered office supplies, received shipments, and updated records and files. Maintained schedules and ensured the reception area remained clean, organized, and welcoming at all times.
Substitute Teacher
Holmes County School
02.2018 - 05.2019
- Served as a substitute teacher by overseeing classrooms in the regular teacher’s absence. Assisted students with assigned work and ensured they followed classroom rules and procedures. Maintained a positive and productive learning environment while supporting the teacher’s lesson plans and fostering student engagement and responsibility.
Customer Service/ Cashier
Aramark
04.2018 - 03.2019
- Assisted customers during the in-store checkout process by accurately ringing up sales, bagging items, and requesting price checks when needed. Honored coupons and promotions according to store policy, collected various forms of payment, and provided correct change. Delivered friendly customer service while maintaining efficiency and accuracy in a fast-paced retail environment.
Head Start Bus Monitor
Ambrose
09.2014 - 05.2016
- Ensured the safety and well-being of students on a school bus by monitoring behavior and assisting the driver as needed. Helped students safely board and exit the bus, maintained order during transit, and addressed any issues promptly to create a secure and positive environment for all passengers.
Receiving Inductor/inventory
Levis
04.2013 - 09.2015
- Scan merchandise into the warehouse inducted them into appropriate place make sure all items is counted for once inside the warehouse.
Education
Advanced Medical Office Technology Certificate - Medical Office Technology
Holmes Community College
Goodman, MS12.2025
Technical Certificate in Medical Office Technology
Holmes Community College
Goodman, MS12-2025
High School Diploma - undefined
S V Marshall High School
Lexington, MS05.2005
Skills
- Sales/Cashier (5 years)
- Data Entry Clerk (2 years)
- Insurance Verification
- Filing
- Outbound Calling
- Typing
- Patient interaction
- Document Scanning
- Manage Appointment Scheduling
- Technical Support
- Call Center
- Customer Service (5 years)
- Public Relations - Public relations experience (1-2 years)
- Phone Triage
Certification
Technical Certificate in Medical Office Technology- December 2025
Advance Technical Certificate Medical Office -Technology December 2025
Timeline
Production Worker
Amazon Warehouse
09.2023 - 12.2025
Customer Service Representative (CSR)
Modivcare
04.2023 - 09.2024
Inbound Receiving
Amazon Warehouse
08.2022 - 02.2023
Customer Service Representative / Document Verification Specialists
Alorica
03.2021 - 07.2023
Customer Service Representative/Tech Support
Conduent
03.2020 - 03.2021
Lobby Officer
Securitas
08.2018 - 06.2019
Customer Service/ Cashier
Aramark
04.2018 - 03.2019
Substitute Teacher
Holmes County School
02.2018 - 05.2019
Head Start Bus Monitor
Ambrose
09.2014 - 05.2016
Receiving Inductor/inventory
Levis
04.2013 - 09.2015
High School Diploma - undefined
S V Marshall High School
Advanced Medical Office Technology Certificate - Medical Office Technology
Holmes Community College
Technical Certificate in Medical Office Technology
Holmes Community College