Shauna Betts
Hattiesburg
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Servicer
Regions Mortgage
Hattiesburg
2025.05 - Current
- Reviewed borrower accounts for discrepancies and resolved issues promptly.
- Communicated with clients regarding loan status and payment options effectively.
- Assisted clients in understanding loan terms and conditions clearly.
- Monitored escrow accounts for tax and insurance payments diligently.
- Performed quality control reviews to ensure compliance with regulations and guidelines.
- Assisted customers with inquiries regarding their loan status, payment history, and account information.
Customer Service Rep
Savilinx
Hattiesburg
2023.10 - 2023.12
- Provided exceptional customer support by addressing client inquiries, resolving issues, and maintaining high-quality service standards, contributing to a positive reputation for Savilinx.
Benefits Specialist
Division of Medicaid
Hattiesburg
2013.02 - 2023.03
- Assessed and updated benefit plans to align with legal and regulatory standards.
- Facilitated the enrollment of individuals into various benefit programs, providing clear guidance throughout the process.
- Administered multiple benefit programs, such as health, dental, vision, and Medicare, effectively communicating eligibility criteria to clients.
Education
Bachelor of Arts (B.A.) - Business Administration
University of Southern Mississippi
Hattiesburg, MSHigh School Diploma - General Education
Laurel High School
Laurel, MSAssociate in Arts (A.A.) - Business Administration
Jones County Junior College
Ellisville, MSSkills
- Verbal and Written Communication
- Eligibility Determinations
- Customer Care
- Documentation
- Account reconciliation
- Problem solving
- Document review accuracy
- Client education
Timeline
Mortgage Loan Servicer
Regions Mortgage
2025.05 - Current
Customer Service Rep
Savilinx
2023.10 - 2023.12
Benefits Specialist
Division of Medicaid
2013.02 - 2023.03
Bachelor of Arts (B.A.) - Business Administration
University of Southern Mississippi
High School Diploma - General Education
Laurel High School
Associate in Arts (A.A.) - Business Administration
Jones County Junior College