Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shauna Donaldson

Chunky

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

1
1
Certification

Work History

Medical Assistant

Free Clinic of Meridian
  • Provided direct patient care, including taking vital signs, administering injections, and preparing patients for examinations.
  • Assisted physicians during patient examinations and minor procedures.
  • Managed medical records, ensuring all patient information is accurate and up to date in EHR systems.
  • Scheduled patient appointments, coordinated follow-up visits, and managed patient flow.
  • Performed routine laboratory tests and collected specimens for analysis.
  • Ensured patient comfort and maintained a clean, safe, and efficient environment.
  • Coordinated with healthcare teams and ensured proper documentation for medical exams and procedures.
  • Provided exceptional customer service, addressing patient concerns and always maintaining HIPAA compliance.
  • Worked closely with medical staff to ensure smooth patient flow and accurate record-keeping, improving overall efficiency.

Provider Services Representative

BroadPath Healthcare
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time, and productivity.

Medical Assistant

Carenet Health
  • Access the appropriate Electronic Medical Record (eCW/NextGen) to view patient medical record to process med refill requests.
  • Strictly adheres to established advanced protocols to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, clinical inquiries and referral requests.
  • Assists callers with general contacts, including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution.
  • Verify and update patient information in the electronic medical record and/or tracking system.
  • When appropriate, assigns electronic tasks to clinic staff/provider to intervene with medically related inquiries and requests and to address concerns.
  • Contact patients to provide and/or obtain information and/or status of a request, as well as communicate special outbound call campaign messaging.
  • Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule required services.

Education

Certified Clinical Medical Assistant (CCMA)

National Healthcareer Association
06-2025

Medical Coding And Billing

Ultimate Medical Academy
Clearwater, FL
08-2023

Skills

  • Patient Care & Comfort
  • Electronic Health Records (EHR) Management
  • Vital signs monitoring
  • Phlebotomy & Blood Draw
  • Office Administration & Reception
  • Medical Billing and Coding (CPT/ICD-10)
  • Appointment Scheduling
  • Medication Administration & Dispensing
  • HIPAA Compliance
  • Medical Terminology
  • Clinical Assisting

Certification

  • CCMA - Certified Clinical Medical Assistant
  • BLS

Timeline

Medical Assistant

Free Clinic of Meridian

Provider Services Representative

BroadPath Healthcare

Medical Assistant

Carenet Health

Certified Clinical Medical Assistant (CCMA)

National Healthcareer Association

Medical Coding And Billing

Ultimate Medical Academy

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Shauna Donaldson