Shaunice Moore
Tupelo
Summary
Dynamic professional with extensive experience in customer engagement and team management at North Mississippi Health Services. Proven ability to foster collaboration and enhance customer satisfaction through effective communication and empathy. Skilled in Microsoft Office and adept at crisis intervention, ensuring safety and well-being in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Ambassador
North Mississippi Health Services
04.2025 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Ambulance/ Medical Helicopter Dipatcher
North Mississippi Health Services
11.2022 - 05.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [12] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
911 Emergency Dispatcher
Lee County Communications
03.2022 - 11.2022
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
Custom Trade Agent
FedEx Trade Networks
12.2019 - 02.2021
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Worked effectively in fast-paced environments.
- Reduced processing time with meticulous attention to detail and accurate data entry.
Supervisor/Juvenile Correctional Officer
Lee County Sheriff's Department
05.2015 - 11.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
Production Worker
Hamilton Ryker Staffing Agency - In Tupelo, Ms
04.2015 - 05.2015
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Crew Member/Cashier
McDonald's
10.2013 - 04.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - Legal Studies
Itawamba Community College
Fulton, MS05-2025
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Youth counseling
- Restraint techniques
- Professional boundaries
- Patience and empathy
- Customer service
- Microsoft teams
- Microsoft Word proficiency
- Microsoft office expert
Languages
English
Full Professional
Timeline
Ambassador
North Mississippi Health Services
04.2025 - Current
Ambulance/ Medical Helicopter Dipatcher
North Mississippi Health Services
11.2022 - 05.2023
911 Emergency Dispatcher
Lee County Communications
03.2022 - 11.2022
Custom Trade Agent
FedEx Trade Networks
12.2019 - 02.2021
Supervisor/Juvenile Correctional Officer
Lee County Sheriff's Department
05.2015 - 11.2019
Production Worker
Hamilton Ryker Staffing Agency - In Tupelo, Ms
04.2015 - 05.2015
Crew Member/Cashier
McDonald's
10.2013 - 04.2015
Associate of Arts - Legal Studies
Itawamba Community College
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