SHAVETIA MITCHELL
Tupelo
Summary
Strategic Team Lead with expertise in training, team leadership, and workplace safety. Developed initiatives that enhanced safety and improved service levels, driving productivity and quality control. Skilled in motivating teams and resolving customer inquiries, fostering collaboration and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
NFI Logistics
Olive Branch
05.2024 - Current
- Trained new employees on safety protocols and operational procedures.
- Led daily operations, coordinating team efforts to meet service goals.
- Monitored inventory levels to maintain optimal supply chain operations.
- Conducted performance evaluations to enhance team member development.
- Resolved customer inquiries, maintaining high satisfaction standards.
- Facilitated team meetings to discuss challenges and share best practices.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies that improved team productivity and elevated customer service quality.
- Collaborated with management team to implement new work procedures or policies.
- Participated in training sessions conducted by supervisors in order to stay abreast of best practices for completing various types of tasks.
- Managed multiple projects simultaneously while prioritizing those requiring immediate attention due to tight deadlines or emergency situations.
TEAM LEAD/Forklift Operator/CLERK
MAHLE
Olive Branch
06.2022 - 05.2025
- Led team in daily operations to enhance productivity and efficiency.
- Mentored team members on best practices and operational procedures, enhancing their skills and contributing to team success.
- Trained new employees on safety protocols and equipment usage.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Developed strategies to increase team productivity and improve customer service levels.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Ensured compliance with industry standards and regulations.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Completed daily quality assurance duties to provide feedback for improvements.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Facilitated team meetings to align on targets, strategize solutions, and address issues, fostering collaboration and accountability.
- Conducted regular performance evaluations, delivering constructive feedback and personalized coaching to support employee growth.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Recruited and trained new employees to meet job requirements.
- Allocated tasks and monitored project personnel performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
PICKER/FORKLIFT OPERATOR/Auditor Intern
PAKER HANNIFIN
HOLLY SPRINGS
07.2021 - 09.2023
- Operated material handling equipment to optimize product movement within the warehouse.
- Maintained inventory accuracy by conducting regular stock checks and updates.
- Selected and packed items accurately for customer orders following company guidelines.
- Utilized warehouse management systems to track inventory and streamline operations.
- Fulfilled orders swiftly to meet and exceed daily objectives.
- Picked products from designated locations using various tools and transferred to processing areas to ensure timely order completion.
- Utilized RF scanners to scan products accurately and efficiently.
- Confirmed items picked for orders by keying codes into the system.
- Verified accuracy of items picked, packed and shipped to customers.
PICKER/FORKLIFT
Cardinal Health
Olive Branch
01.2018 - 10.2021
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated material handling equipment to transport products within the warehouse.
- Selected and packed orders for timely shipment to healthcare facilities, ensuring accuracy and compliance with delivery standards.
- Utilized warehouse management system to track shipments and fulfill orders efficiently, supporting operational flow.
- Utilized RF scanners to scan products accurately and efficiently.
- Inspected product quality before packing and shipping to maintain high standards and reduce returns.
- Reported equipment malfunctions promptly to ensure minimal disruption in operations.
Education
High School Diploma -
HOLLY SPRINGS HIGH SCHOOL
Holly Springs, MS05-2002
Skills
- Team leadership
- Leadership
- Employee training
- Team assessment
- Talent acquisition
- Performance improvement
- Quality control
- Lean manufacturing
- Safety processes and procedures
- Workplace safety
Languages
English
Professional
Certification
forklift operator
Timeline
Team Lead
NFI Logistics
05.2024 - Current
TEAM LEAD/Forklift Operator/CLERK
MAHLE
06.2022 - 05.2025
PICKER/FORKLIFT OPERATOR/Auditor Intern
PAKER HANNIFIN
07.2021 - 09.2023
PICKER/FORKLIFT
Cardinal Health
01.2018 - 10.2021
High School Diploma -
HOLLY SPRINGS HIGH SCHOOL