Shavonder Common

Tchula

Summary

Dynamic customer service professional with extensive experience at ResultsCX, excelling in customer relationship management and technical support. Proven ability to resolve complex issues efficiently while maintaining a professional demeanor. Skilled in order processing and documentation, consistently enhancing customer satisfaction and loyalty through personalized service and effective communication.

Overview

years of professional experience

Work History

Customer Service Representative

ResultsCX

Sebring

06.2022 - Current

Answered customer inquiries via phone, email, and chat.
Provided exceptional customer service to ensure customer satisfaction.
Developed strong relationships with customers by providing personalized assistance and support.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved customer complaints promptly and efficiently.
Maintained a high level of professionalism when dealing with difficult customers.
Answered customer inquiries and provided accurate information regarding products and services.
Performed administrative tasks such as filing paperwork, updating databases and generating reports. Placing orders for members that receive over the counter benefits. Placing orders through Walmart for members that like to place orders online.
Conducted regular follow-up calls with customers after resolving their issues.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Answered inbound calls, chats and emails to facilitate customer service.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Contacted customers about potential service upgrades, new services and account changes.
Provided top quality control and eliminated downtime to maximize revenue.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Insurance Agent

Kemper Life

Greenwood

03.2020 - 05.2022

Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Provided customers with information regarding plan features, pricing, and availability.
Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Educated customers on the importance of maintaining adequate insurance coverage.
Generated reports detailing sales activities, client interactions, and progress towards goals.
Scheduled meetings with prospective clients to discuss available products and services.
Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Maintained accurate records of all insurance transactions using computer software systems.
Participated in continuing education courses to stay current on industry trends and changes in regulations.
Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Explained complex technical terms related to insurance plans in simple language for easy understanding.
Gathered detailed information from customers prior to offering quotes or making recommendations.
Processed payments received from clients promptly according to established procedures.
Assessed customer risk levels and recommended appropriate coverage options.
Responded to customer inquiries and problems to promote great service.
Explained coverage options to potential policyholders, answering questions or concerns.

Dispatcher Office Assistant

Holmes County Sheriff Dept

Lexington

02.2017 - 02.2020

Assisted with training new hires on dispatcher procedures and protocols.
Created incident reports detailing all pertinent information regarding each emergency call.
Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
Gathered additional information from police officers at scene if necessary to complete report accurately.
Screened incoming calls for accuracy and completeness of information provided.
Attended regular trainings sessions on new systems and technologies used within the dispatch center.
Acted calmly and professionally under pressure while making decisions in high stress situations.
Received incoming calls from the public and determined the nature of the emergency.
Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Dispatched police officers and emergency personnel to calls for service.

Education

High School Diploma -

Maranatha Christian Academy

Shawnee, KS

05-2015

Skills

Customer service
Technical support
Order processing
Database management
Billing procedures
Customer relationship management
Emergency dispatch

Incident reporting
Documentation and reporting
Emergency support
EMS dispatch
Critical incident response
Professional demeanor
Typing speed

References

References available upon request.

Timeline