Shawanya Seamster
Clinton
Summary
Experienced healthcare professional with over 10 years in patient services, admissions, financial counseling, and insurance verification. Expertise in registration, eligibility determination, financial assistance programs, and account resolution ensures high-quality customer service and HIPAA compliance. Proficient in healthcare revenue cycle operations and electronic medical records, fostering strong relationships with patients and healthcare teams.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Patient Financial Services
University of Mississippi Medical Center
09.2025 - Current
- Assist patients with billing questions, payment arrangements, and financial concerns.
- Review insurance coverage and verify benefits for services provided.
- Explain financial assistance programs and payment options to patients.
- Maintain accurate patient account information and documentation.
- Resolve patient account issues and coordinate with insurance companies regarding claims.
- Ensure compliance with HIPAA regulations and organizational policies.
- Provide excellent customer service while maintaining confidentiality and professionalism.
- Work collaboratively with clinical and revenue cycle teams to improve patient satisfaction.
Patient Admissions Clerk
VXI Solutions
04.2024 - 09.2025
- Facilitated smooth registration and admissions process for patients, ensuring a positive first experience.
- Coordinated patient intake and administrative tasks, enabling healthcare providers to focus on patient care.
- Verified demographic, insurance, and medical information for accuracy.
- Maintained electronic patient records and ensured documentation compliance.
- Scheduled appointments and coordinated patient services.
- Responded to patient inquiries through phone, email, and electronic communication.
- Provided compassionate customer service, safeguarding patient confidentiality and enhancing trust in services.
- Remote
Healthcare Enrollment Coordinator
Aston Carter
02.2023 - 04.2024
- Processed healthcare enrollment applications and eligibility determinations.
- Verified insurance coverage and supporting documentation.
- Entered and maintained accurate patient and policy information.
- Coordinated communication among patients, providers, and insurance companies.
- Managed appeals and ensured compliance with healthcare regulations.
- Maintained productivity and quality standards in a remote work environment.
- Contracted to Illumifin Healthcare, Remote
Healthcare Support Specialist
Principal Health Group
12.2021 - 02.2023
- Assisted patients with inquiries about benefits, referrals, and healthcare services to ensure access to necessary care.
- Documented patient interactions in EMR and Salesforce systems to maintain accurate records and support continuity of care.
- Consistently achieved high patient satisfaction ratings.
- Resolved customer concerns and escalated complex issues.
- Trained new employees on systems, workflows, and customer service procedures.
- Remote
Patient Services Representative
GE Medical Systems
08.2020 - 12.2021
- Handled high-volume patient inquiries on appointments and insurance, enhancing patient experience.
- Assisted patients with registration and eligibility questions.
- Maintained accurate records while ensuring timely issue resolution.
- Supported patients with registration and eligibility questions, ensuring seamless access to services.
- Maintained accurate records to ensure timely issue resolution, contributing to operational efficiency.
- Remote
Medical Admissions Coordinator
Life Health Storage Solutions
03.2019 - 11.2020
- Coordinated admissions processes and ensured record accuracy.
- Coordinated admissions processes, ensuring accurate patient records and timely data entry.
- Streamlined workflow to minimize processing delays, enhancing admissions turnaround.
- Delivered exceptional customer service to patients and healthcare providers.
- Provided exceptional customer service to patients and healthcare providers, fostering strong relationships.
- Worked remotely to manage patient intake and documentation requests.
Education
Bachelor of Arts - Business Administration
Capella University
10.2025 - 06.2026
High School Diploma -
Durant High School
Durant, MississippiSkills
- Financial services
- Insurance verification
- Patient registration
- Financial assistance
- Revenue cycle
- Medical billing
- EMR management
- Electronic Medical Records (EMR)
- Customer service
- Account resolution
- Salesforce & CRM Systems
- Data Entry & Documentation
- Team Collaboration
- Critical thinking
- Detail orientation
Timeline
Bachelor of Arts - Business Administration
Capella University
10.2025 - 06.2026
Patient Financial Services
University of Mississippi Medical Center
09.2025 - Current
Patient Admissions Clerk
VXI Solutions
04.2024 - 09.2025
Healthcare Enrollment Coordinator
Aston Carter
02.2023 - 04.2024
Healthcare Support Specialist
Principal Health Group
12.2021 - 02.2023
Patient Services Representative
GE Medical Systems
08.2020 - 12.2021
Medical Admissions Coordinator
Life Health Storage Solutions
03.2019 - 11.2020
High School Diploma -
Durant High School