Shawn Gaar
Pelahatchie
Summary
Dynamic professional with extensive experience in installation, repair, and customer service, notably with Vantage Technical Services. Excelled in roles requiring critical thinking and attention to detail, achieving high client satisfaction and efficiency improvements. Skilled in preventive maintenance and de-escalation, my background showcases a commitment to excellence and continuous skill enhancement.
Overview
19
19
years of professional experience
Work History
Cash Loader/Service Technician
Vantage Technical Services/Brinks
02.2021 - 01.2025
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members, resulting in increased productivity and timely deliveries.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
Service Technician
Vantage Technical Services
07.2019 - 02.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Placement Account Manager
Payment Alliance International/Vantage
02.2016 - 01.2025
- Developed tailored solutions, enhancing client engagement and retention.
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Installer
Jeffcoat Fencing
09.2015 - 02.2016
- Completed installations by following manufacturer guidelines and safety protocols.
- Conducted site assessments to determine optimal installation locations for equipment.
- Installed equipment by adhering to technical specifications and project requirements.
- Maintained tools and equipment, ensuring readiness for upcoming installation assignments.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
Overnight Stocker and Receiver
Home Depot
04.2014 - 09.2015
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
88M Truck Driver & 92A Logistics Specialist
US Army
04.2006 - 04.2014
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Contributed to cost reduction efforts by monitoring tire pressure levels regularly, ensuring optimal fuel efficiency for the fleet vehicles.
- Maintained vehicle safety by conducting thorough pre-trip inspections and addressing maintenance needs promptly.
- Demonstrated adaptability in handling various weather conditions, traffic patterns, and road types while preserving safety measures.
- Conducted regular stock audits by implementing inventory tracking systems.
Education
BBA - Human Resources Management
Strayer University
Jackson, MSSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Critical thinking
- De-escalation techniques
- Time management
- Problem-solving
- Computer skills
- Organizational skills
Timeline
Cash Loader/Service Technician
Vantage Technical Services/Brinks
02.2021 - 01.2025
Service Technician
Vantage Technical Services
07.2019 - 02.2025
Placement Account Manager
Payment Alliance International/Vantage
02.2016 - 01.2025
Installer
Jeffcoat Fencing
09.2015 - 02.2016
Overnight Stocker and Receiver
Home Depot
04.2014 - 09.2015
88M Truck Driver & 92A Logistics Specialist
US Army
04.2006 - 04.2014
BBA - Human Resources Management
Strayer University
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