SHAWNA HARRIS
Olive Branch
Summary
To join a successful operations team on a long-term basis which would allow me to put my knowledge and experience to work in reaching company goals and to experience the challenges, financial rewards and personal growth that such an opportunity can offer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Support Specialist
All Points North
Fort Worth
11.2023 - 01.2024
- Directed visitors to the appropriate member of staff or meeting location.
- Managed client correspondence, record tracking, and data communications while automating office operations.
- Provided an exceptional client experience through direct support, admissions/ intakes and day to day operations.
- APN Dallas Fort Worth Detox & Treatment
Admission Specialist (headquarters)
Vertava Health
Remote
10.2021 - 07.2023
- Developed and maintained business relationships with referring agencies to increase business opportunities.
- Answer phone calls front potential patients, business development reps, hospitals, social workers.
- Complete medical screenings (standard inpatient, VA, PHP/ IOP).
- Verify insurance policies.
- Collect payments (Deductible, Private Pay).
- Arrange logistics.
- Inside sales.
- Salesforce, EMR systems, VerifyTX, Microsoft.
- Remote
Shift Supervisor
Vertava Health
Southaven
02.2020 - 10.2021
- Evaluated employee skills and knowledge on regular basis, provided hands-on training and mentoring to new/ current employees, & developed training material for all staff.
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
- Lead in response to emergency codes.
- BAC/Drug screens/searches, and all documentation.
- Perform all admissions, discharges, and transfers.
- Transportation- transport patients; ensure vehicles are within company standards daily.
- Payroll.
- Create and submit daily shift reports.
- Audit documentation.
- Monitor patient behavior and activity to ensure physical and emotional safety.
- Southaven, MS
Carhop
Sonic drive in
Horn Lake
05.2015 - 05.2020
- Delivered meals efficiently to customers in parking spaces.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- General cleaning duties
- Completed opening, closing, and shift change tasks
- Managed money and assisted with training new hires.
- Skated
Recovery Specialist
Turning Point
Southaven
10.2018 - 02.2020
- Patient care (vitals, 1:1 Supervision, computer documentation, perform UDS/BAC, searches).
- Facilitate groups, complete attendance, & complete group notes.
- Chart auditing.
- Perform admission process including consents, inventory searches, body search, & UDS/BAC.
- Patient Care- Delivered personalized support for patients.
- Worked closely with other depts representing teamwork with high standards for success.
- Now Vertava Health
Carhop
Sonic drive in
Olive Branch
01.2008 - 01.2013
- Delivered meals efficiently to customers in parking spaces.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- General cleaning duties
- Completed opening, closing, and shift change tasks
- Managed money and assisted with training new hires.
- Skated
Education
High School Diploma -
Southaven High School
Southaven, MSSkills
- Trainer
- Payroll
- Crisis intervention
- Direct patient care
- Inside Sales
- Insurance
- Facilitate groups
- Audits
- Administrative office duties
- Transportation
Certification
- CPR Certified
- CPSS Certified
- CPI (Crisis intervention)
- Narcan certified
- Campus compliance trainer
- Associates dental assisting license
Timeline
Client Support Specialist
All Points North
11.2023 - 01.2024
Admission Specialist (headquarters)
Vertava Health
10.2021 - 07.2023
Shift Supervisor
Vertava Health
02.2020 - 10.2021
Recovery Specialist
Turning Point
10.2018 - 02.2020
Carhop
Sonic drive in
05.2015 - 05.2020
Carhop
Sonic drive in
01.2008 - 01.2013
High School Diploma -
Southaven High School