Shawnetta Hill
Meridian
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
13
13
years of professional experience
Work History
General Merchandiser
Acosta
07.2018 - Current
- I develop and maintain relationships with vendors, store manager, management team, and key personnel to develop sales and marketing plans that increase excitement for specific brands and produce more sales
- I execute merchandising and floor moves based on seasonal changes, business needs, rotation, and trends
- I complete merchandising resets and follow merchandising plans to ensure compliance with objectives
- I use company training materials and create account specific materials to help implement new changes
- I use critical thinking and analysis to create new brand marketing plans based on need, demographics, and cost
- When a brand needs to change directions, I help educate staff alongside management
General Manager
Wendy’s
05.2012 - 07.2022
- As leader of $2 M restaurant, I oversee profit and loss statements, customer service, food inventories, employee schedules, budgets, and all front and back of house operations
- I focus daily on coaching and developing the managers and crew
- I complete maintenance request to keep equipment in working order
- I do banking, currency drops, and bookkeeping
- I attended weekly meetings and conference calls to stay updated on upcoming events and issues within the company
- I maintain labor and food cost budgets and promoted store profitability
- I re-built management team and introduced operational systems, financial controls, culture of excellence and attention to detail increasing efficiency and productivity while embracing and nurturing company culture
Services Supervisor
Navy Exchange
07.2015 - 05.2020
- My duties include a broad scope of retail management responsibility including, but not limited to spanning our barber/beauty shop, gas station, medical/insurance billing, floral services, FedEx, western union and ladies/junior departments by setting the pace and instilling good work ethics
- Facilitated communication between patients, families, and healthcare providers, helping to ensure understanding of care plans and expectations.
- We input credit applications for our customers, while ensuring personal information remains private
- I perform day-to-day operation duties, such as, reading and responding to emails, negotiating with buyers, placing orders, answering phones, faxing, webinars, and a host of many others
- Acted as an advocate for the needs of vulnerable populations within the healthcare setting, working to ensure equitable access to resources and support.
- I coordinate several monthly diversity, educational, and promotional events for associates and customers
- I welcome new sailors to our base at a monthly new sailor orientation representing the NEX
- I serve as critical point-of-contact for upper-level management, while articulating and explain big-picture strategic goals to staff
- I work closely with my team to comprehensively analyze standard operating procedures (SOPs) storewide and rolled out unique and tailored programs to tighten and streamline daily protocols governing security, sales, staffing, customer fulfillment, and record-keeping
- Provided assistance to patients with insurance-related inquiries, helping them understand their coverage and navigate the complexities of healthcare billing.
Education
B.S. - Marketing Management
Western Governor’s University
01.2020
High School Diploma - undefined
Noxubee County High School
05.2001
Skills
- HIPAA compliance
- Insurance verification
- Payment posting
- Electronic claims
- Multitasking and organization
- Billing and collection procedures
- Medical terminology
- Invoice processing
- Records maintenance
- Clerical support
Timeline
General Merchandiser
Acosta
07.2018 - Current
Services Supervisor
Navy Exchange
07.2015 - 05.2020
General Manager
Wendy’s
05.2012 - 07.2022
High School Diploma - undefined
Noxubee County High School
B.S. - Marketing Management
Western Governor’s University
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