Shawn Eubanks
Hattiesburg
Summary
With over three years of experience in configuration and asset management at Peraton, I manage and update asset databases using ServiceNow to streamline data center operations and asset lifecycle management. My responsibilities include implementing changes to asset records, conducting asset audits for customers, and refining processes to enhance accuracy and operational efficiency. My skills in asset management, ServiceNow, and Microsoft Excel align with my commitment to delivering reliable solutions and improving workflows. By collaborating with teams, I strive to ensure accurate inventory tracking and support seamless data center operations. My ITIL certification further underscores my dedication to operational excellence and process improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Configuration Management/Asset Management
Peraton
09.2022 - Current
- I assist in managing and maintaining an asset database within ServiceNow as part of a team supporting data center operations and asset lifecycle management. My responsibilities include implementing updates and changes to asset records based on operational requirements and requests from system owners as environments evolve. In addition, I support the creation and execution of asset audits for customers, helping ensure accurate inventory tracking and providing relevant device and configuration information when needed. I also contribute to refining audit processes with the goal of improving accuracy and increasing operational efficiency in day-to-day workflows.
Information Technology Consultant
Jasper General Hospital
11.2019 - 10.2023
- For the first year of my employment, I worked on-site providing general IT support and maintenance for a hospital environment. In addition to routine IT responsibilities, I occasionally supported more advanced administrative tasks, including deploying virtual machines in VMware and assisting with configuration changes on Extreme Networks switches to support device additions and removals on the local area network. In my continued role with GDIT, I also serve as an on-call escalation contact for IT-related issues when the IT Director is unavailable, providing support during urgent or time-sensitive situations.
Change Management Analyst
General Dynamics Information Technology
05.2020 - 08.2022
- Contracted to the U.S. Department of Homeland Security supporting configuration management within a data center environment as part of a four-person team. My responsibilities included performing quality assurance reviews of change requests, approving routine operational executions, and supporting governance processes through presentations to the government Integrated Configuration Control Board (ICCB). This role required successfully completing a thorough background investigation to obtain a Public Trust clearance.
Roofer
Bowman Roofing
04.2019 - 08.2019
Computer Technician
Pioneer Automotive, Inc
04.2018 - 08.2018
- During my time at Pioneer Automotive, I primarily supported IT-related tasks associated with the integration of ATP Automotive into Pioneer Automotive. This included assisting with operational transitions such as barcode printing systems and shipping and receiving workflows. In addition, I provided technical support across warehouse and office environments by diagnosing and resolving computer-related issues as they arose.
Cook
Chick-fil-A-Franchise
05.2016 - 12.2017
Education
Bachelor's degree - Information Technology
The University of Southern Mississippi
12-2021
Bachelor of Arts - BA - Information Technology
Jones County Junior College
01-2019
High School Diploma - General Studies
Enterprise High School
01-2017
Skills
- Asset Management
- Microsoft Excel
- ServiceNow
- Data management
- Dependable and responsible
- IT Hardware Support
- Small Business Consulting
Certification
- ITIL 4 Foundations, PeopleCert - Jan 2023 to Jan 2026
- Syntrio Insider Risk and Counterintelligence
Timeline
Configuration Management/Asset Management
Peraton
09.2022 - Current
Change Management Analyst
General Dynamics Information Technology
05.2020 - 08.2022
Information Technology Consultant
Jasper General Hospital
11.2019 - 10.2023
Roofer
Bowman Roofing
04.2019 - 08.2019
Computer Technician
Pioneer Automotive, Inc
04.2018 - 08.2018
Cook
Chick-fil-A-Franchise
05.2016 - 12.2017
Bachelor of Arts - BA - Information Technology
Jones County Junior College
High School Diploma - General Studies
Enterprise High School
Bachelor's degree - Information Technology
The University of Southern Mississippi