Summary
Overview
Work History
Education
Skills
Timeline
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Shawnna Hyatt

Lucedale

Summary

Dynamic customer service professional with proven expertise at Enviva, adept at resolving conflicts and enhancing customer loyalty. Skilled in cash handling and relationship building, I thrive in fast-paced environments, delivering exceptional service while managing high-stress situations. My empathetic approach ensures customer satisfaction and retention, driving business success.

Overview

10
10
years of professional experience

Work History

Sales Associate

Cst
03.2023 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Job Call Center

M&M Trailer
01.2015 - 04.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

Enviva
01.2020 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Front Desk Receptionist

East Central Elementary School
05.2018 - 08.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

Basic Education - Business

Mgccc
Lucedale, MS
05.2019

East Central High School
Hurley Ms
05.2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
  • care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling

Timeline

Sales Associate

Cst
03.2023 - 03.2025

Customer Service Representative

Enviva
01.2020 - 02.2023

Front Desk Receptionist

East Central Elementary School
05.2018 - 08.2020

Job Call Center

M&M Trailer
01.2015 - 04.2023

Basic Education - Business

Mgccc

East Central High School

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Shawnna Hyatt