Shawntel Mathews
Columbus
Summary
Administrative professional with a strong focus on building positive relationships among clients, staff, and management. Exceptional communication skills complemented by expertise in complex problem-solving and conflict resolution. Proven ability in resource allocation and effective schedule management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Specialist
Psycamore Psychiatric Program
Columbus
02.2025 - Current
- Develop and execute multi-channel marketing strategies, including social media campaigns and community outreach, to promote services and increase engagement.
- Managed internal communications and administrative follow-up with referral partners.
- Schedule appointments, organize events, and track communications and follow-ups.
- Create original content (posts, graphics, videos) to drive online engagement and awareness.
- Monitor web and social analytics, adjusting campaigns to align with audience preferences and trends.
Server/Bartender
Old Waverly Golf Club
West Point
09.2022 - 06.2025
- Enhanced customer satisfaction through attentive service and personalized recommendations, resulting in repeat business at an upscale country club.
- Elevated customer satisfaction by suggesting new drink specials, contributing to an enriched dining experience.
- Managed multiple tables and tasks simultaneously, ensuring timely service and smooth operations during peak hours.
Marketing Coordinator
Chang-Noi Ministry
Remote
12.2024 - 03.2025
- Created engaging content and visuals that attracted visitors, driving donations and volunteer support.
- Designed cross-platform video campaigns and graphics optimized for engagement.
- Designed and launched user-friendly website showcasing the ministry's mission and programs, enhancing accessibility and fostering donor engagement.
- Secured sponsorships for the ministry website and charity initiatives by crafting compelling proposals and outreach materials.
Marketing Intern
Desai Companies
Remote
10.2023 - 05.2024
- Managed content for social media posts, newsletters, and marketing collateral to ensure consistent brand image and messaging across platforms.
- Conducted market research to identify consumer trends and preferences.
- Assisted in developing marketing materials for promotional campaigns.
- Collaborated with team members to brainstorm innovative marketing strategies.
- Coordinated internal communication tasks and organized digital files for improved team collaboration.
Server/Social Media Assistant
Harvey's
Columbus
01.2019 - 02.2023
- Created compelling content that increased social media engagement and resonated with target audience.
- Provided excellent customer service by taking orders, delivering food, and ensuring guest satisfaction.
- Built positive relationships with regular customers, enhancing their overall dining experience.
- Recognized as top performer in restaurant, highlighted in multiple online reviews.
Education
Master of Business Administration -
Mississippi University For Women
Columbus, MS12-2024
Bachelor of Business Administration- BBA - International Business
Southern New Hampshire University
Manchester, NH12-2023
Skills
- Digital marketing
- Email marketing
- SEO writing
- Organizational skills
- Campaign planning strategies
- Marketing performance metrics
- Project management
- Client support and engagement
- Customer management
- Wix and Hootsuite
- Microsoft Office proficiency
- Project prioritization techniques
- Timeline planning and management
- Problem solving
- Critical thinking
- Dynamic adaptability
- Communication proficiency
- Proofreading and editing
Websites
Certification
Stukent Digital Marketing Simternship, 04/01/24, Mississippi College for Women
Timeline
Marketing Specialist
Psycamore Psychiatric Program
02.2025 - Current
Marketing Coordinator
Chang-Noi Ministry
12.2024 - 03.2025
Marketing Intern
Desai Companies
10.2023 - 05.2024
Server/Bartender
Old Waverly Golf Club
09.2022 - 06.2025
Server/Social Media Assistant
Harvey's
01.2019 - 02.2023
Master of Business Administration -
Mississippi University For Women
Bachelor of Business Administration- BBA - International Business
Southern New Hampshire University