Shayne Murphy

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
• Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
• Provided support to other departments within the store as needed, fostering a collaborative work environment.
• Improved bakery efficiency through effective time management and prioritization of tasks.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Trained new employees on bakery procedures, ensuring they quickly became productive contributors to the team.

Guaranteed accuracy in preparing an assortment of baked goods.

Ensured high standards of quality control.

Manage all duties related to beginning and end of day operations.

Verified daily dates to maintain product quality and freshness.

Delivered exceptional customer support.

Designed seasonal visual presentations.

Maintained consistent workflow through effective time use.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Met customer call guidelines for service levels, handle time and productivity.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.