Sheila Smith
Flowood,MS
Summary
Dynamic CPAP Technician with a proven track record at CareMed, excelling in patient instruction and equipment servicing. Recognized for strong communication skills and effective time management, I fostered patient satisfaction and streamlined operations, contributing to improved compliance and care outcomes. Passionate about continuous learning and enhancing patient experiences.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
PAP Tech
CareMed
10.2024 - Current
- Confirm/Reschedule appointments 70 daily
- Troubleshoot paps
- Returns/Maintenance on returnsrestore and erase data
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Set prescribed settings on paps
- Excellent communication skills, both verbal and written.
- Performing pap set ups- Classes and individual
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Inbound and outbound calls
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Scanning/email/Teams/Conference calls
- Educate pts on mask fittings
- Associate Physicians to relatable app on sleep therapy
- Inventory
- Banking-Pt payments /ins payments sorted filed deposited
- Shipping Masks
- Keyholder
Medical Assistant/Pap Asst./Lead CSR
Hometown Medical
05.2022 - 10.2024
- Direct point of contact for sales/verifying pt info
- Interact with patients to provide or handle or resolve complaints
- Receive, process and qualify, according to procedure all customer/patient orders in a timely, efficient, accurate and courteous manner
- Participates in all company training and courses
- Data entry inputs for deliveries and all orders in a timely manner
Medical Assistant
Total Vein Treatment Centers
01.2021 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and testing
- Assisted with procedures
- Obtained medical history,medical information
- Inbound and outbound calls 30-80 daily
- Shipping
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
MA - Medical ASSISTANT
Delta Technical College
Ridgeland, MS10-2020
Skills
- Patient Instruction
- CPAP Equipment Setup
- Equipment Servicing Expertise
- Inventory Control
- Communication Skills
- Effective Time Management
- Equipment maintenance
- Data entry
- Inventory management
- Customer service
- Complaint resolution
- Interpersonal communication
- Attention to detail
- Problem solving
Timeline
PAP Tech
CareMed
10.2024 - Current
Medical Assistant/Pap Asst./Lead CSR
Hometown Medical
05.2022 - 10.2024
Medical Assistant
Total Vein Treatment Centers
01.2021 - 05.2022
MA - Medical ASSISTANT
Delta Technical College
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