Shelby Brownlee
Petal
Summary
Proven Government Insurance Specialist with a track record of enhancing customer satisfaction and reducing revenue loss at Hattiesburg Clinic. Expert in insurance coverage verification and policy analysis, demonstrating exceptional documentation skills and empathy in high-stress situations. Achieved significant improvements in process efficiency and interdepartmental communication, ensuring regulatory and HIPAA compliance.
Insurance professional with robust experience in underwriting, claims management, and risk assessment. Known for strong analytical skills, clear communication, and adaptability to changing industry needs. Proven ability to collaborate effectively with teams to achieve results. Highly skilled in policy analysis, regulatory compliance, and customer service. Reliable and focused on delivering impactful solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Government Insurance Specialist
Hattiesburg Clinic
09.2021 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Communicated effectively with members of operations, finance, and clinical departments.
- Epic proficient
Customer Service Representative
Bray and Scarff
11.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Amazon Warehouse Worker
Amazon
06.2017 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
Education
No Degree - Medical Billing And Coding
Branson Medical Career Training School
Remote08-2021
High School Diploma -
Howard High School
Ellicott City, MD06-2015
Skills
- Documentation skills
- Policy analysis
- Regulatory compliance
- Account management
- Health insurance
- Insurance coverage verification
- Data entry
- Insurance eligibility
- HIPAA compliance
Certification
- Medical Billing and Coding, Branson Medical Career Training School, August 2021
Timeline
Government Insurance Specialist
Hattiesburg Clinic
09.2021 - Current
Customer Service Representative
Bray and Scarff
11.2018 - 03.2020
Amazon Warehouse Worker
Amazon
06.2017 - 08.2018
- Medical Billing and Coding, Branson Medical Career Training School, August 2021
No Degree - Medical Billing And Coding
Branson Medical Career Training School
High School Diploma -
Howard High School
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