Shelby Sullivan
Coldwater,MS
Summary
Dynamic leader with a proven track record at Catfish Country Restaurant, adept in staff training/development and problem resolution. Excelled in team leadership and client relations, enhancing customer loyalty and employee efficiency. Skilled in time management and multitasking, significantly contributing to operational success without compromising service quality.
Overview
12
12
years of professional experience
Work History
General Manager
Catfish Country Restaurant
07.2020 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Manage 45+ employees
Head Server
Catfish Country Restaurant
07.2013 - Current
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Trained staff members on use of restaurant system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Managed food resources, memorized orders, and coordinated customer service.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Education
Associate Degree in Nursing -
Northwest Mississippi Community College
Senatobia, MS05-2026
Associate of Arts - General Studies
Northwest Mississippi Community College
Senatobia, MS05-2016
Skills
- Sound judgment
- Staff training/development
- Problem resolution
- Team leadership
- Schedule management
- Interpersonal skills
- Time management
- Efficient multi-tasker
- Client relations
Timeline
General Manager
Catfish Country Restaurant
07.2020 - Current
Head Server
Catfish Country Restaurant
07.2013 - Current
Associate Degree in Nursing -
Northwest Mississippi Community College
Associate of Arts - General Studies
Northwest Mississippi Community College
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