Shelby Thompson
Myrtle
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am also, an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Experienced in fast paced environments. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Head of cooperate orders
Magnolia Soap and Bath
Myrtle
01.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Waitress
Huddle House
New Albany
06.2012 - 08.2012
- Provided excellent customer service and attentive support to guests.
- Took accurate food and drink orders using point-of-sale system.
- Delivered food and beverages promptly to tables while ensuring satisfaction.
- Maintained cleanliness of dining area, including tables and utensils.
- Assisted with menu knowledge, answering customer inquiries about ingredients.
- Handled cash and processed payments efficiently at the end of meals.
- Assisted in training new staff on service standards and procedures.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Bussed tables as needed during peak hours.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Participated in team meetings to discuss new menu items or changes in policy.
Education
Potts Camp High School
Potts Camp, MSSkills
- Customer service
- Team collaboration
- Problem resolution
- Task prioritization
- Employee training
- Sales support
- Inventory management
- Effective communication
- Menu knowledge
- Time management
- Attention to detail
- Multitasking Abilities
- Data management
- Friendly, positive attitude
- Verbal communication
- Microsoft office
- Organizational skills
- Multitasking
- Excellent communication
- Forklift operation
- Active listening
- Teamwork and collaboration
- Relationship building
- Networking
References
References available upon request.
Timeline
Head of cooperate orders
Magnolia Soap and Bath
01.2024 - Current
Waitress
Huddle House
06.2012 - 08.2012
Potts Camp High School