Sheldi Massey
Hernando
Summary
Hello, my name is Sheldi Massey. I have lived in Hernando, MS majority of my life and graduated high school from there in 2020. I got my first full time job after graduating, at Walgreens, where I was a Pharmacy Technician. I then was hired as a Line Haul Clerk at Old Dominion Freight Line. After a year in that position, I was offered an opportunity to be the first person to do the Supervisor Development Program at Old Dominion Freight Line, which I excelled at. I graduated that program in June of 2024 after being in it for 8 months. After, I was offered a position to be an Inbound Planner. I was in that position for a few months until I was offered my current position, a Line Haul Dispatcher.
Overview
7
7
years of professional experience
Work History
Line Haul Supervisor/Dispatcher
Old Dominion Freight Line, Inc.
11.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Inbound Route Planner
Old Dominion Freight Line, Inc.
06.2024 - 11.2024
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
- Conducted regular reviews of routing software capabilities, staying abreast of technological advancements that could enhance overall efficiency levels.
- Reduced fuel costs and improved on-time deliveries with strategic route planning.
- Maintained up-to-date knowledge of industry best practices for route optimization software and tools.
- Increased customer satisfaction through accurate and timely delivery scheduling.
- Analyzed historical data to identify trends in delivery times, informing future route optimizations.
- Streamlined communication by effectively coordinating with dispatchers, drivers, and customers.
Line Haul Clerk
Old Dominion Freight Line, Inc.
05.2022 - 10.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Pharmacy Technician
Walgreens
07.2020 - Current
- Greet customers with a great attitude
- Answer customer/insurance calls
- Bill insurance on prescriptions making sure it goes through without any problems
Tanning Consultant/Key Holder
Supertans
11.2019 - 01.2020
- Checked in each client and maintained all records
- Fielded all complaints, using moderating skills to successfully resolve all conflict
- Maintained the cleanliness of the bathrooms, front desk, tanning beds, and entryway
Sales Associate
Off Broadway Shoes
01.2019 - 08.2019
- Balanced excellent customer service skills with reliably completing varied store upkeep tasks
- Operate point of sale systems accurately and efficiently
Cashier
Sear Shack
09.2018 - 01.2019
- Opened and closed the register, monitoring cash limits and ensuring quality customer service at all time
- Packaged customer purchases in an organized fashion
Education
High school diploma -
Hernando High School
Hernando, MS05.2020
Skills
- Time management
- Patient
- Social skills
- Team working skills
- Good communicator
- Cash Handling
- Retail Management
- POS
- Pharmacy Technician Experience
- Insurance Verification
- Compounding Medications
- Supervising
- Knowledge of AS400
- Organization
Assessments
- Customer Focus & Orientation, Highly Proficient, 01/01/20
- Direct Care, Proficient, 01/01/20
- Organizational Skills, Proficient, 02/01/20
- Medical Receptionist Skills, Highly Proficient, 05/01/20
- Data Entry, Highly Proficient, 05/01/20
- Attention to Detail, Expert, 05/01/20
- Administrative Support, Familiar, 05/01/20
- Retail Customer Service, Highly Proficient, 05/01/20
- Electronic Medical Records: Best Practices, Familiar, 06/01/20
- Front Desk Agent (Hotel), Expert, 06/01/20
- Management & Leadership Skills: Impact & Influence, Proficient, 01/01/20
Timeline
Line Haul Supervisor/Dispatcher
Old Dominion Freight Line, Inc.
11.2024 - Current
Inbound Route Planner
Old Dominion Freight Line, Inc.
06.2024 - 11.2024
Line Haul Clerk
Old Dominion Freight Line, Inc.
05.2022 - 10.2023
Pharmacy Technician
Walgreens
07.2020 - Current
Tanning Consultant/Key Holder
Supertans
11.2019 - 01.2020
Sales Associate
Off Broadway Shoes
01.2019 - 08.2019
Cashier
Sear Shack
09.2018 - 01.2019
High school diploma -
Hernando High School
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