Sheldon McCoy
Brandon
Summary
Dynamic Assistant Store Manager with a proven track record at Sutherlands Lumber, enhancing store performance and customer satisfaction through expert inventory control and exceptional leadership. Skilled in fostering strong relationships and resolving issues, leading to a significant increase in repeat business. Specializes in team building and efficient retail operations, driving success and operational excellence.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Sutherlands Lumber
06.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Manager
Sutherlands Lumber
03.2019 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Design Center Manager
Sutherlands Lumber
04.2009 - 03.2019
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Implemented best practices for safety compliance throughout the design center operations, promoting a safe working environment for all employees.
- Organized regular training sessions for employees to continuously improve their skillsets in line with current industry standards.
- Maintained a strong knowledge base in industry trends and innovations, incorporating them into client proposals as appropriate.
- Maximized sales revenue by effectively managing the design center operations and staff.
- Established an inviting showroom environment that showcased the latest design trends and captured potential clients'' interests.
- Conducted regular performance reviews, identifying areas for improvement and implementing necessary changes.
- Consistently met and exceeded sales targets by developing a high-performing team focused on delivering exceptional customer experiences.
- Coordinated with vendors and suppliers for efficient procurement of materials, negotiating favorable terms for the company.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Lumber Yard Foreman
Sutherlands Lumber
05.2006 - 04.2009
- Troubleshot operational issues quickly using problem-solving skills before they escalated into larger concerns.
- Assisted in budget planning by analyzing historical spending patterns and making data-driven recommendations for cost reductions or investments where necessary.
- Managed inventory to ensure optimal stock levels and timely order fulfillment.
- Promoted a positive work environment through effective conflict resolution and team-building exercises.
- Coordinated closely with other departments such as purchasing or sales to ensure seamless integration of their needs into overall yard operations.
- Oversaw daily operations, including staff scheduling, task delegation, and project management.
- Increased customer satisfaction with prompt service, accurate orders, and professional communication.
- Reduced safety incidents through regular equipment maintenance and adherence to safety protocols.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Education
High School Diploma -
Northwest Rankin High School
Flowood, MS05.2004
Skills
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Attention to Detail
- Stock management
- Team Management
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Upselling and Cross Selling
- Pricing and Markdowns
- Mentoring and Coaching
- Display Setup
- Loss Prevention
- Employee Coaching
- Relationship building and management
- Issue Resolution
- Stock Rotations
- Order Management
Timeline
Assistant Store Manager
Sutherlands Lumber
06.2023 - Current
Store Manager
Sutherlands Lumber
03.2019 - 06.2023
Design Center Manager
Sutherlands Lumber
04.2009 - 03.2019
Lumber Yard Foreman
Sutherlands Lumber
05.2006 - 04.2009
High School Diploma -
Northwest Rankin High School
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