Sheluv Walton
Belden
Summary
Professional with high standards, results-driven approach, and strong ability to work autonomously. Committed to leveraging extensive experience in a dynamic environment that fosters growth and development. Eager to contribute to a forward-thinking organization in a senior or executive-level role, driving success through strategic vision and collaborative efforts while inspiring teams to reach their full potential.
Overview
11
11
years of professional experience
Work History
REHABILITATION OFFICE MANAGER
Midsouth Rehab Services
Ridgeland, MS
06.2023 - Current
- Managed comprehensive admission and discharge procedures, ensuring timely access to necessary physical, occupational, and speech therapy services for facilities averaging 50+ beds
- Managed documentation processes to ensure proper organization and storage of paperwork in accordance with HIPAA and other regulatory requirements.
- Coordinated efforts with nursing personnel to enhance patient care quality and secure timely physician approvals on relevant documentation.
- Coordinated ordering processes and reconciled purchases to maintain optimal supply levels and functionality.
- Recognized as one of the top three office managers across the organization.
FRONT OF HOUSE TEAM MEMBER
Chick-fil-A
Oxford, MS
01.2023 - 06.2023
- Facilitated a fast-paced environment to prioritize customer satisfaction and enhance service quality.
- Provided exceptional customer service, ensuring positive dining experiences for 40+ guests per hour
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
SERVER
Walk-Ons
Oxford, MS
04.2022 - 04.2023
- Facilitated exceptional dining experiences for guests in a vibrant sports bar environment.
- Managed 1-3+ tables efficiently, ensuring timely order delivery and accurate billing.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations consistently.
BARISTA/SHIFT SUPERVISOR
Starbucks
Oxford, MS
07.2019 - 03.2022
- Cultivated an inviting coffeehouse atmosphere for 70+ guests per hour to guarantee a seamless customer experience.
- Recognized for leadership potential and promoted to shift supervisor within initial six months of tenure.
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Resolved customer complaints effectively, ensuring satisfaction and fostering loyalty to the brand.
FOOD SERVICE WORKER/CASHIER
Aramark
University, MS
08.2018 - 07.2019
- Enhanced guest satisfaction by ensuring a pleasurable dining experience from start to finish.
- Analyzed and implemented appropriate payment solutions for 50+ students and staff per day, ensuring seamless transaction experiences.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
RECEPTIONIST
Walton Family Care Clinic, LLC
New Albany, MS
01.2016 - 07.2018
- Coordinated patient transitions from admission to discharge while adhering to legal standards and maintaining confidentiality.
- Streamlined front desk operations to improve workflow and reduce wait times for patients.
- Implemented electronic health record (EHR) systems to enhance data accessibility and accuracy.
- Collaborated with healthcare providers to ensure optimal patient care continuity and support services.
DIRECT CARE WORKER
North Mississippi Regional Center
Oxford, MS
10.2015 - 12.2016
- Delivered comprehensive assistance with ADLs, ensuring optimal care and quality of life for 20+ intellectually and developmentally disabled individuals in a structured environment.
- Assisted in implementing individualized care plans, adapting approaches to meet unique client needs.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Education
B.A. - Psychology
University of Mississippi
University, MS05-2026
A.A. - Psychology
Northeast Mississippi Community College
Booneville, MS05-2018
High School Diploma -
Lafayette High School
Oxford, MS05-2015
Skills
- Strong communication abilities in diverse formats, such as email and phone etiquette
- Proven track record in customer service and administrative support for over six years
- Supervisory experience exceeding one year
- Skilled in utilizing various EHR softwares
- Insurance eligibility verification
- Cash flow oversight
- Skilled in utilizing Microsoft 365 tools effectively
- Office administration and management
- Data entry
- Scheduling and calendar management and coordination
- Employee supervision
- Workflow optimization
- Documentation expertise
- Attention to detail
- Multitasking and organization
Timeline
REHABILITATION OFFICE MANAGER
Midsouth Rehab Services
06.2023 - Current
FRONT OF HOUSE TEAM MEMBER
Chick-fil-A
01.2023 - 06.2023
SERVER
Walk-Ons
04.2022 - 04.2023
BARISTA/SHIFT SUPERVISOR
Starbucks
07.2019 - 03.2022
FOOD SERVICE WORKER/CASHIER
Aramark
08.2018 - 07.2019
RECEPTIONIST
Walton Family Care Clinic, LLC
01.2016 - 07.2018
DIRECT CARE WORKER
North Mississippi Regional Center
10.2015 - 12.2016
B.A. - Psychology
University of Mississippi
A.A. - Psychology
Northeast Mississippi Community College
High School Diploma -
Lafayette High School