Shelya Kelly
Camden
Summary
Highly skilled Data Center Technician with comprehensive understanding of data center operations, including system monitoring, preventive maintenance, and issue resolution. Strong ability to troubleshoot complex technical issues and ensure minimal downtime. Proven record of enhancing data center efficiency through strategic planning and process improvement. Demonstrated skills in managing server infrastructure, implementing security protocols, and maintaining hardware systems.
Overview
15
15
years of professional experience
Work History
Data Center Technician
Spectraforce Technologies Inc. (AWS)
Canton
04.2025 - 02.2026
- Maintained server performance and uptime in data center operations.
- Performed routine system checks and troubleshooting on hardware components.
- Installed and configured network equipment according to specifications.
- Monitored environmental conditions to ensure optimal equipment functionality.
- Assisted in data center migration projects for new infrastructure setups.
- Collaborated with team members to resolve technical issues efficiently.
- Documented procedures and updates for reference and training purposes.
- Supported inventory management of hardware and replacement parts effectively.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Maintained accurate records of all assets within the data center including physical inventory checks.
- Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
- Installed, configured and tested new servers, workstations, software and peripherals.
- Ran hardware diagnostics to detect and replace failing parts.
- Performed backup on critical systems to protect important information.
- Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.
- Evaluated existing technology solutions for possible improvements or replacements based on current trends in industry best practices.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Monitored data center environment to ensure optimal performance and reliability of equipment.
- Conducted routine maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
- Installed new servers, switches and other equipment in the data center following best practices.
Computer Technician
MDOC-Pearl
Pearl
11.2022 - 03.2025
- Responsible for service pro helpdesk tickets generated by the helpdesk such as maintenance, troubleshooting, patches and fixes with all around technical support
- Installing and troubleshooting Cisco routers and switches to preform function at the access, distribution and core layers
- Provide onsite and/or remote technical support
- Responsible for replacing motherboard and parts on them
- Responsible for replacing hard drives, ram, hardware break fixes.
IT Technician
Epic placements
07.2020 - 10.2022
- Responsible for adding software and drivers for pc to be sent for Covid relief workers
- Responsible for wiping pc clean and and repairing fixes
Csr
Conduent
Madison
02.2019 - 07.2020
- Customer service representative
Customer Service Representative
Express Check Advance
Canton
12.2015 - 01.2019
- Loans, taxes, checks, customer service, money management, proper cash handling
Assistant Manager
Family check advance
Canton
06.2011 - 10.2015
- Write checks, loan cash, deposit checks, customer service, answer phones
Education
Associate's degree - Computer science
Holmes community college
Ridgeland, MS01.2013
High school -
Velma Jackson high school
Camden, MS05.2007
Skills
- Server management
- Network Support
- Technical support
- Server maintenance
- Network troubleshooting
- Hardware installation
- System diagnostics
- Software troubleshooting
- Software Testing
- Operating systems
- Microsoft SQL Server
- Windows
- Data collection
- Microsoft Excel
- Microsoft Office
- IT
- Java
- Computer Science
- Customer Support
- Call Center
- Customer Service
- Inventory management
- Project planning
- Time management
- Team collaboration
- Effective communication
- Documentation skills
- Computer hardware troubleshooting
Personal Information
Willing To Relocate: Anywhere
Timeline
Data Center Technician
Spectraforce Technologies Inc. (AWS)
04.2025 - 02.2026
Computer Technician
MDOC-Pearl
11.2022 - 03.2025
IT Technician
Epic placements
07.2020 - 10.2022
Csr
Conduent
02.2019 - 07.2020
Customer Service Representative
Express Check Advance
12.2015 - 01.2019
Assistant Manager
Family check advance
06.2011 - 10.2015
Associate's degree - Computer science
Holmes community college
High school -
Velma Jackson high school