Summary
Overview
Work History
Education
Skills
Timeline
Volunteer Work
Generic

Shemeka Stringer

Southaven,Mississippi

Summary


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Surveillance Operator

Gold Strike Casino Resort Tunica Ms
05.2024 - 12.2024
  • Monitored surveillance feeds to identify potential security threats and ensure safety protocols were followed.
  • Coordinated with law enforcement during incidents, providing real-time information and support for investigations.
  • Documented observed activities and incidents accurately in daily logs to maintain detailed records for review.
  • Analyzed footage to detect suspicious behavior, contributing to overall site security enhancement initiatives.
  • Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
  • Operated advanced security systems to enhance casino safety protocols.

Senior Operations and Support Agent

Google Operation Center
08.2020 - 11.2024
  • Assisted over 20 customers per day with inquiries and resolved issues to enhance satisfaction by chat, email, phone, or video call around the world.
  • Utilized support ticketing systems to track and manage customer requests efficiently.
  • Adapted quickly to new software tools, enhancing proficiency in customer support tasks.
  • Provided ongoing feedback to management on common customer concerns for service improvement.
  • Maintained detailed records of customer interactions for quality assurance purposes.
  • Assisted customers via email, chat, or phone.

Table Games Dealer

Southland Casino
09.2018 - 08.2020
  • Dealt various table games, ensuring compliance with gaming regulations and company policies.
  • Facilitated engaging gaming experiences, promoting customer satisfaction and loyalty.
  • Monitored game progress, maintaining accurate chip counts and resolving discrepancies promptly.
  • Trained and mentored junior dealers, enhancing team performance and operational efficiency.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.

Apple Technical Support Agent

Conduent
03.2016 - 06.2017
  • Resolved customer inquiries regarding Apple products through effective troubleshooting techniques.
  • Educated customers on product features and best practices for optimal device utilization.
  • Documented technical issues and solutions in knowledge base for future reference and training.
  • Collaborated with cross-functional teams to enhance support workflows and improve response times.
  • Efficiently managed high call volumes during peak periods without compromising quality or responsiveness to customer inquiries.

Education

Basic Study - Casino Gaming

Crescent School of Gaming
Robinsonville, MS
04-2012

No Degree - Business And Administration

Coahoma Community College
Clarksdale, MS
05-2007

High School Diploma -

Clarksdale High School
Clarksdale, MS
05-2005

Skills

  • Customer engagement
  • Engaged listening
  • Support resolution skills
  • Detail-oriented data management
  • Customer satisfaction
  • Proficient in call center communication
  • Written and oral communication
  • Call center operations
  • Quality assurance
  • Client account management
  • Issue resolution expertise

Timeline

Surveillance Operator

Gold Strike Casino Resort Tunica Ms
05.2024 - 12.2024

Senior Operations and Support Agent

Google Operation Center
08.2020 - 11.2024

Table Games Dealer

Southland Casino
09.2018 - 08.2020

Apple Technical Support Agent

Conduent
03.2016 - 06.2017

Basic Study - Casino Gaming

Crescent School of Gaming

No Degree - Business And Administration

Coahoma Community College

High School Diploma -

Clarksdale High School

Volunteer Work

Six Sigma (Yellow Belt) Certification     

Make a Wish and St. Jude volunteer

Foster mom 

Shemeka Stringer