Shemeka Stringer
Southaven,Mississippi
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Surveillance Operator
Gold Strike Casino Resort Tunica Ms
05.2024 - 12.2024
- Monitored surveillance feeds to identify potential security threats and ensure safety protocols were followed.
- Coordinated with law enforcement during incidents, providing real-time information and support for investigations.
- Documented observed activities and incidents accurately in daily logs to maintain detailed records for review.
- Analyzed footage to detect suspicious behavior, contributing to overall site security enhancement initiatives.
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Operated advanced security systems to enhance casino safety protocols.
Senior Operations and Support Agent
Google Operation Center
08.2020 - 11.2024
- Assisted over 20 customers per day with inquiries and resolved issues to enhance satisfaction by chat, email, phone, or video call around the world.
- Utilized support ticketing systems to track and manage customer requests efficiently.
- Adapted quickly to new software tools, enhancing proficiency in customer support tasks.
- Provided ongoing feedback to management on common customer concerns for service improvement.
- Maintained detailed records of customer interactions for quality assurance purposes.
- Assisted customers via email, chat, or phone.
Table Games Dealer
Southland Casino
09.2018 - 08.2020
- Dealt various table games, ensuring compliance with gaming regulations and company policies.
- Facilitated engaging gaming experiences, promoting customer satisfaction and loyalty.
- Monitored game progress, maintaining accurate chip counts and resolving discrepancies promptly.
- Trained and mentored junior dealers, enhancing team performance and operational efficiency.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Apple Technical Support Agent
Conduent
03.2016 - 06.2017
- Resolved customer inquiries regarding Apple products through effective troubleshooting techniques.
- Educated customers on product features and best practices for optimal device utilization.
- Documented technical issues and solutions in knowledge base for future reference and training.
- Collaborated with cross-functional teams to enhance support workflows and improve response times.
- Efficiently managed high call volumes during peak periods without compromising quality or responsiveness to customer inquiries.
Education
Basic Study - Casino Gaming
Crescent School of Gaming
Robinsonville, MS04-2012
No Degree - Business And Administration
Coahoma Community College
Clarksdale, MS05-2007
High School Diploma -
Clarksdale High School
Clarksdale, MS05-2005
Skills
- Customer engagement
- Engaged listening
- Support resolution skills
- Detail-oriented data management
- Customer satisfaction
- Proficient in call center communication
- Written and oral communication
- Call center operations
- Quality assurance
- Client account management
- Issue resolution expertise
Timeline
Surveillance Operator
Gold Strike Casino Resort Tunica Ms
05.2024 - 12.2024
Senior Operations and Support Agent
Google Operation Center
08.2020 - 11.2024
Table Games Dealer
Southland Casino
09.2018 - 08.2020
Apple Technical Support Agent
Conduent
03.2016 - 06.2017
Basic Study - Casino Gaming
Crescent School of Gaming
No Degree - Business And Administration
Coahoma Community College
High School Diploma -
Clarksdale High School
Volunteer Work
Six Sigma (Yellow Belt) Certification
Make a Wish and St. Jude volunteer
Foster mom