Sheri Musgrove
Richton,MS
Summary
Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 3-year industry history.
Overview
19
19
years of professional experience
Work History
Correctional Officer
South Mississippi Correctional Institution
03.2021 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared reports to document incidents and violations.
- Supervised inmates during meals, recreation and other activities.
Personal Shopper
Walmart
10.2020 - 03.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
Assistant Manager
Perk's Lawn Masters
03.2019 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Walmart
08.2010 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Deli Clerk
Ramey's Marketplace
07.2008 - 01.2009
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Waitress
Pizza Inn
07.2008 - 01.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Bonnie And Clyde's Fish House
01.2007 - 05.2008
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
Piave Diner
08.2007 - 12.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Cashier/Waitress
Huff And Puff Smokehouse
06.2005 - 05.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Nursing/Xray Tech
Jones County Junior College
Ellisville, MS05.2026
No Degree - Business Management
Jones County Junior College
Ellisville, MS2011
High School Diploma -
Wayne County High School
Waynesboro, MS05.2008
Skills
- First Aid Training
- Mental health awareness
- Correctional facility procedures
- Conflict resolution skills
- Incident Reporting
- Workload Management
- Teamwork and Collaboration
Timeline
Correctional Officer
South Mississippi Correctional Institution
03.2021 - Current
Personal Shopper
Walmart
10.2020 - 03.2021
Assistant Manager
Perk's Lawn Masters
03.2019 - 08.2019
Cashier
Walmart
08.2010 - 12.2010
Deli Clerk
Ramey's Marketplace
07.2008 - 01.2009
Waitress
Pizza Inn
07.2008 - 01.2009
Waitress
Piave Diner
08.2007 - 12.2007
Waitress
Bonnie And Clyde's Fish House
01.2007 - 05.2008
Cashier/Waitress
Huff And Puff Smokehouse
06.2005 - 05.2006
Associate of Applied Science - Nursing/Xray Tech
Jones County Junior College
No Degree - Business Management
Jones County Junior College
High School Diploma -
Wayne County High School
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