Sherry Craft
Clinton
Summary
Dynamic and empathetic professional with a proven track record at GC Services and Mississippi State Hospital, excelling in customer engagement and strategic decision-making. Enhanced customer loyalty and patient care through effective listening and telecommunications proficiency, achieving significant improvements in client relationship management and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
GC Services
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica
03.2020 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hospital Tech, Front Desk Representative
University of Mississippi Medical Center, UMMC
03.2018 - 03.2020
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
Certified Nursing Assistant
Mississippi State Hospital
04.2015 - 04.2018
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Bachelor of Arts - African-American Studies
University of Memphis
Memphis, TN12-2026
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ04-2023
Skills
- Customer Engagement
- Effective Listening
- Strategic Decision Making
- Detail-Oriented Data Input
- Telecommunications Proficiency
- Experienced with Digital Tools
- Client Relationship Management
Timeline
Customer Service Representative
GC Services
06.2023 - Current
Customer Service Representative
Alorica
03.2020 - 04.2023
Hospital Tech, Front Desk Representative
University of Mississippi Medical Center, UMMC
03.2018 - 03.2020
Certified Nursing Assistant
Mississippi State Hospital
04.2015 - 04.2018
Bachelor of Arts - African-American Studies
University of Memphis
Associate of Arts - Business Administration And Management
University of Phoenix
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