Shevaha Bounds
McComb
Summary
Conscientious Healthcare professional offering over 13 years of experience in fast-paced settings with robust background in patient access services, delivering efficient and compassionate support. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote Patient Access Specialist/Scheduling Coordinator
Fast Pace Urgent Care
McComb, MS
03.2025 - Current
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Managed insurance verification and benefits confirmation for optimal patient experience.
- Remotely managed 34 clinics, ensuring each clinic was properly staffed daily.
- On call day and night making sure any call ins are handled in proper timing to keep all clinics functioning properly.
- Making sure any problems were addressed by the correct Regional Director, keeping everyone in the loop of things.
- Coordinated scheduling of appointments, ensuring timely access to care services.
- Streamlined front desk operations, improving workflow and reducing wait times.
- Trained new staff on patient access protocols and customer service best practices.
- Implemented process improvements that increased accuracy in patient data collection.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Answered incoming calls, scheduled appointments and filed medical records.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Certified MEDICAL ASSISTANT/Phlebotomist/Clinical Coordinator
Fast Pace Urgent Care
McComb, MS
02.2022 - Current
- Using computer applications
- Answering telephones
- Welcoming patients
- Updating and filing patient medical records
- Coding and filling out insurance forms
- Scheduling appointments
- Arranging for hospital admissions and laboratory services
- Handling correspondence, billing, and bookkeeping
- Ensure compliance with procedures
- Keep up-to-date with changes in medical and insurance legislation
- Travel to other locations for clinic orientation and training
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected venipunctures. Ensured blood work was spun down and properly ready in its right tubing and packages, for the lab to pick up.
- Performed EKGs, urinalysis, HCG testing, drug screenings and any other in house labs that were ordered.
- Initiated and followed up on prior authorizations. Completed appeals as necessary.
- Responsible for running patients insurance, ensuring it was active and placing them on the schedule accordingly.
- Tested and recorded blood glucose levels
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Tested and recorded blood glucose levels.
- Obtained pre- and post-treatment vital signs and weight
Certified Medical Assistant/Phlebotomist/Office Manager
Southern Star Medical Group
Hattiesburg, MS
10.2012 - 02.2022
- Implemented care and efficiency improvements to support and enhance office operations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Administered medication and injections under doctor's supervision.
- Collected venipunctures. Ensured blood work was spun down and properly ready in its right tubing and packages, for the lab to pick up.
- Performed EKGs, urinalysis, HCG testing, pulmonary function tests, drug screenings and any other in house labs that were ordered.
- Initiated and followed up on prior authorizations. Completed appeals as necessary.
- Responsible for running patients insurance, ensuring it was active and placing them on the schedule accordingly.
- Maintained detailed records of test results by entering data and patient information into computer. Sanitized, restocked and organized exam rooms and medical equipment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Obtained client medical history, including medication information, symptoms and allergies.
- Oriented and trained new staff on proper procedures and policies. Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Ordered and prepared reagents and supplies. Welcomed patients and inquired about wellbeing since last treatment.
- Tested and recorded blood glucose levels
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted physicians in follow-through of care.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained pre- and post-treatment vital signs and weight.
- Prepared initial patient charts for admission.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Associates Degree - General Studies
Jones County Junior College
Ellisville, MS05-2013
Certificate of Technical Studies - Certified Clinical Medical Assistant
Healing Touch Career College
Hattiesburg11-2012
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05-2011
Skills
- Medical knowledge/Understanding
- Medical terminology and procedure knowledge
- Medical records
- Medical test reviews
- Medical chart documentation
- Medical billing and coding
- Filing medical bills
- Medical office administration/Management
- EHR proficiency
- Administer Injections
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Exceptional communication
- Documentation accuracy
- Insurance billing
- Patient registration/scheduling
- Fee collection
- Insurance/Authorization verification
- Health information obtainment
- Eligibility determination
- Specialist referrals
- Problem-solving
- Customer service
- Call screening
- Patient check-in
- Team collaboration
Certification
- CCMA Certification
- Phlebotomist
- EKG
- Limited Scope XRay 2022
Languages
English
Timeline
Remote Patient Access Specialist/Scheduling Coordinator
Fast Pace Urgent Care
03.2025 - Current
Certified MEDICAL ASSISTANT/Phlebotomist/Clinical Coordinator
Fast Pace Urgent Care
02.2022 - Current
Certified Medical Assistant/Phlebotomist/Office Manager
Southern Star Medical Group
10.2012 - 02.2022
Associates Degree - General Studies
Jones County Junior College
Certificate of Technical Studies - Certified Clinical Medical Assistant
Healing Touch Career College
High School Diploma -
Hattiesburg High School