Shondra Shonta Shelton
Pearl
Summary
Housing professional with comprehensive experience in property management, tenant relations, and regulatory compliance. Skilled in team collaboration, adaptable to changing needs, and consistently focused on achieving results. Strong communication, conflict resolution, and organizational skills. Reliable and resourceful in maintaining high standards and driving impactful outcomes.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Community Housing Manager
United Church Homes Inc./ LeFleur Haven Senior Apartments
Jackson, MS
07.2013 - Current
- Completed certifications and managed waitlist in Yardi for current residents and applicants, ensuring accurate tracking of housing needs.
- Managed monthly accounting processes, including office duties and invoice reconciliation, to maintain financial accuracy.
- Issued all legal notices and evictions for lease violations
- Prepared and submitted HUD special claims, vouchers, and reserve replacement requests, facilitating compliance with federal funding requirements.
- Developed marketing strategies to promote property vacancies across various platforms. to the general public
- Oversee the maintenance of the property’s assets
- Perform Apartment inspections on a quarterly basis
- Ensure that vacant units are ready for move-in
- Prepare and process paperwork for Compliance
- Conducted thorough background screenings on applicants to ensure tenant suitability.
Associate Manager
Preservation Management
Jackson, MS
07.2012 - 07.2013
- Reviewed and processed rental applications for potential residents
- Completed background screenings to maintain compliance and ensure safety for community
- Processed Applications
- Verified income of applicants and residents to support eligibility for housing programs
- Conducted apartment tours for prospective tenants
- Performed Move Out Walk Throughs
- Processed paperwork for Section 8 and Tax Credit Compliance
Occupancy Specialist
Eureka Multi-Family Housing Group
Jackson, MS
07.2011 - 07.2012
- Reviewed and processed applications for housing
- Completed credit background checks to ensure applicant eligibility and compliance
- Verified Income of applicants and residents
- Completed Credit background checks
- Conducted tours of available apartments for prospective residents
- Performed Move Out walk-throughs
- Processed paperwork for Section 8
Leasing Agent
Summit Housing Partners
Jackson, MS
01.2011 - 08.2011
- Handled applicant submissions efficiently
- Completed credit background checks to ensure resident eligibility and reliability
- Completed Credit background checks
- Verified income of applicants and residents to confirm financial qualifications for leasing
- Conducted apartment tours for prospective tenants
- Performed Move Out Walk Throughs
- Processed paperwork for Section 8
Property Manager/ Assistant Manager
Interstate Realty Management
Jackson, MS
05.2010 - 09.2010
- Reviewed and evaluated applications for housing
- Completed credit background checks to ensure applicant eligibility and compliance
- Completed Credit background checks
- Verified Income of applicants and residents
- Conducted apartment tours for prospective tenants
- Processed paperwork for Section 8 and Tax Credit Compliance
- Performed Move Out Walk Throughs
- Processed Weekly Occupancy and Vacancy Reports
Customer Service Rep
Allstar Recovery
Ridgeland, MS
03.2009 - 04.2010
- Updated accounts with information from clients and repo agents to ensure accuracy and facilitate resolution.
- Answered telephone calls from clients and repo agents, providing timely support and information.
- Relayed any valuable info to Repo Agents from Clients to help with recovering vehicles
- Communicated important information to Repo Agents regarding Client interactions
Leasing Agent
Ambling Management Company
Jackson, MS
09.2008 - 03.2009
- Facilitated application processing for prospective tenants
- Completed credit background checks to ensure applicant eligibility
- Completed Credit background checks
- Verified Income of applicants and residents
- Presented available apartments to potential residents
- Performed Move Out Walk Throughs
- Processed paperwork for Tax Credit Compliance
Senior Documentation Specialist
Chase Student Loan Servicing
Madison, MS
12.2004 - 05.2008
- Ensure that all loans met Federal guidelines
- Conducted quality control checks on loan files to ensure accuracy, preventing potential funding errors
- Analyzed loan files to confirm proper funding status was achieved
- Quantify and report files to be reviewed for quality error trends
- Supported upper management in monitoring workflow queues, ensuring timely availability of files for processing
Associate
Tempstaff Staffing Services
Jackson, MS
04.1995 - 12.2004
- Executed multiple staffing assignments in diverse environments.
- Processed payroll and accounts payable transactions efficiently.
- Managed clerical tasks across departments to ensure seamless operational support.
Registration/Admission Clerk ER/ Outpatient
CMMC
Jackson, MS
04.2000 - 06.2002
- Registered patients to be seen in the Emergency Room
- Verified and collected insurance information to ensure accurate patient billing
- Input patient information for scheduled outpatient services
- Managed patient paperwork to facilitate efficient admissions and compliance with hospital protocols.
- Collected co-pays and out-of-pocket expenses to streamline payment procedures
- Ensured patient confidentiality by adhering to HIPAA regulations during all interactions.
Education
High School Diploma - Computer Science
Lanier High Scholl
Jackson, MS06-1993
Bachelor of Science - Computer Science
Belhaven University
Jackson, MS05-1997
Skills
- Microsoft Office expertise
- Communication and analysis
- Self-organization and supervision
- Budget management
- Interpersonal guidance
- Self-motivation and learning
- Fair housing laws, rent collection,eviction process handling,property inspections, tenant rights and maintenance management
Certification
Certified Occupancy Specialist (COS)
Timeline
Community Housing Manager
United Church Homes Inc./ LeFleur Haven Senior Apartments
07.2013 - Current
Associate Manager
Preservation Management
07.2012 - 07.2013
Occupancy Specialist
Eureka Multi-Family Housing Group
07.2011 - 07.2012
Leasing Agent
Summit Housing Partners
01.2011 - 08.2011
Property Manager/ Assistant Manager
Interstate Realty Management
05.2010 - 09.2010
Customer Service Rep
Allstar Recovery
03.2009 - 04.2010
Leasing Agent
Ambling Management Company
09.2008 - 03.2009
Senior Documentation Specialist
Chase Student Loan Servicing
12.2004 - 05.2008
Registration/Admission Clerk ER/ Outpatient
CMMC
04.2000 - 06.2002
Associate
Tempstaff Staffing Services
04.1995 - 12.2004
High School Diploma - Computer Science
Lanier High Scholl
Bachelor of Science - Computer Science
Belhaven University