Shontavious Crockett
Yazoo,MS
Summary
I am a hard-working and motivated Professional Seeking a position in the medical/ clerical and collections as well as Tech Support field that utilizes extensive computer and medical knowledge, Sales, strong organizational abilities, demonstrating quality communication skills, and customer/ patient service. Detail-oriented and methodical [Job Title] offering [Number] years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payment Posting Specialist
Concentra
01.2023 - Current
- Responsible for posting of all patient, insurance and $0 payments
- Assures that posting is accurate and posted in a timely manner within 48 hours of verified receipt of payment
- Includes all comments and codes for denial reasons
- Reviews and reports all zero dollars, denials and underpaid amounts that fall outside clients' collection policy to the appropriate AR Specialist and/or Office Manager
- Makes line item adjustments, as directed, for all zero pays and denials in an accurate and timely manner, as indicated by the payer EOB
- Identify accounts that need to be refunded A/R Lead or Business Director
- Ensure correct payment processing
- Run and analyze balancing report to ensure accurate posting
- Close batches in system at end of the day
- Abide with HIPAA and PHI guidelines at all times
- Utilizes patient chart on an as needed basis, accessing only information related to treatment, payment, and health operations
- Other duties as assigned.
- Identified trends in payer denials and collaborated with other departments to resolve recurring issues proactively.
- Contributed to improved patient satisfaction by promptly addressing inquiries related to their payments or account balances.
Patient Access Representative
Legent Health
07.2022 - Current
- Greets patients and their caregivers and records pertinent information into a computer database
- Books, coordinates, and reschedules patient's appointments
- Medical record data entry
- Answering telephone calls, screens calls, take messages, and provide information
- Create surgery packets/orders
- Records insurance information and obtains pre-approval for treatment if needed
- Relays information between patients and other staff members and provides them with updates as needed
- Prioritizes the order of care so that the most critical patients are seen first
- Provides information to insurance companies to assist with billing
- Assists patients during checkout, and ensures they have post-treatment instructions if required
- Refers individuals to outside agencies when unable to meet their needs
- Calculates payment information, accepts funds, and credits accounts accordingly.
Senior advisor Tech Support
Apple
11.2019 - 06.2022
- Responsible For resolving tech issues with computers and iOS Devices
- Reduced and implemented customers from calling back by getting issues resolved
- Completed full course and test for the ability to be a tech advisor.
Customer Service Representative
Xerox
07.2016 - 10.2019
- Maintained issuing out refunds when they required
- Completed on making payments for customers
- Maintained too explain different charges too customers.
Education
Associate of Science - Early Childhood Education
Post University
CT 05.2024
High School Diploma -
Yazoo City High School
Yazoo City Ms 05.2010
Skills
- Medical Collection
- Insurance Verification
- HIPAA
- EMR Systems
- ICD-10
- Medical Scheduling
- Scheduling Analyzing Information Dealing with Complexity Deadline-Oriented Time Management Process Improvement Data Entry Skills Billing Customer Service Work in Fast Paced Environment Managing Multitasking Negotiating Familiarity with CRM System Communicate Solutions MS Word MS Excel MS Office Authorized to work in the US for any employer
- SAP
- Process Improvement
- Medical Terminology
- CPT Coding
- Medical Office Experience
- Accounts receivable
- Medical terminology
- Typing
- Medical coding
- Windows
- Medical scheduling
- Microsoft Outlook
- Medical billing
- Communication skills
- Medical office experience
- Customer service
- Medical collection
- Insurance verification
- EMR systems
- Benefits administration
Certification
- Driver's License
- Certified Coding Specialist
- RHIT
- AHIMA
Timeline
Payment Posting Specialist
Concentra
01.2023 - Current
Patient Access Representative
Legent Health
07.2022 - Current
Senior advisor Tech Support
Apple
11.2019 - 06.2022
Customer Service Representative
Xerox
07.2016 - 10.2019
Associate of Science - Early Childhood Education
Post University
High School Diploma -
Yazoo City High School
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