Summary
Overview
Work History
Skills
References
Timeline
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Sidney L. Handy

Sidney L. Handy

Marks

Summary

Tech-savvy customer/farmer support professional. An informed consultant with several years of experience, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

12
12
years of professional experience

Work History

Owner

The Delta Phoenix, LLC
01.2022 - Current
  • Company Overview: The Delta Phoenix is a company dedicated to the teaching and implementation of sustainable and regenerative agricultural practices. We produce organic fertilizers and perform consultations for soil remediation on organic fruit and vegetable farms.
  • The Delta Phoenix is a company dedicated to the teaching and implementation of sustainable and regenerative agricultural practices. We produce organic fertilizers and perform consultations for soil remediation on organic fruit and vegetable farms.

Remote Client Support

Pat Zaby, Inc.
Dallas
06.2019 - Current
  • Provide front-line support for all client inquiries via phone and email regarding website errors.
  • Facilitate the implementation and instruct clients on functionality of the real estate related software on InTouchSystems.com.
  • Handle billing inquiries, make collections and social media task failure contacts.
  • Update client databases using csv documents.
  • Help clients edit e-mail DNS settings to improve email delivery.

Level 3 Software Production Support Data Analyst

NEC
Irving
01.2015 - 01.2016
  • Responsibilities include but are not limited to the following:
  • Configure, maintain, monitor, and support financial and inventory applications in an 8000+ outlet nation-wide retail lab environment.
  • Monitor, prioritize, determine, and document root causes and resolution for escalated tickets. SQL query research, updates, and document changes.
  • Monitor and resolve issues with daily and weekly SQL database batch updates and software upgrades.
  • Perform Full System Recovery after hardware/software failures including O/S, SQL, DB, DHCP. Coordinate with 3rd party vendors when needed. Ensure timely progress reports to all parties.
  • Assist with verification of recovery images in QA Lab.

Raytheon IT Service Desk

Computer Science Corporation
Coppell
01.2013 - 01.2015
  • Responsibilities included but were not limited to the following:
  • Inbound technical support of network connectivity issues, hardware and software installations.
  • Collaborating with internal/external customers via chat support and email correspondence.
  • Troubleshooting VPN issues on laptops and mobile devices.
  • Accessing client computers via RDP to implement resolutions to issues.
  • Assisting with password resets and account management in Active Directory.
  • Assisting with Escalation Notification and Incident Management issues.

Skills

  • Soil remediation
  • Organic fertilizers
  • Client support
  • Technical troubleshooting
  • Active listening
  • Team building
  • Program creation and implementation
  • Consulting

References

References available upon request.

Timeline

Owner

The Delta Phoenix, LLC
01.2022 - Current

Remote Client Support

Pat Zaby, Inc.
06.2019 - Current

Level 3 Software Production Support Data Analyst

NEC
01.2015 - 01.2016

Raytheon IT Service Desk

Computer Science Corporation
01.2013 - 01.2015

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Sidney L. Handy