Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sieglinda Portis

Laurel

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance
Laurel
02.2025 - Current
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Prevented key account losses by researching discrepancies and correcting problems.

Operator

Howards Industry
Laurel
01.2022 - 03.2022
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Learned and followed safety and emergency procedures.
  • Maintained records relating to product output numbers, scrap rate analysis, downtime reports.

Cashier

Walmart
Laurel
04.2018 - 02.2020
  • Helped with purchases and signed customers up for rewards program.
  • Scanned items and checked pricing on cash register for accuracy.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

High School Diploma -

Laurel High School
Laurel, MS
05-2014

Skills

  • Customer service
  • Sales techniques
  • Conflict resolution
  • Data entry
  • Product knowledge
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Time management
  • Problem solving
  • Attention to detail
  • Operational efficiency
  • Adaptability to change

Timeline

Customer Service Representative

Teleperformance
02.2025 - Current

Operator

Howards Industry
01.2022 - 03.2022

Cashier

Walmart
04.2018 - 02.2020

High School Diploma -

Laurel High School
Sieglinda Portis