Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Siobhan Paige

Hattiesburg

Summary

Licensed Esthetician and Certified Phlebotomist with 2+ years of experience in skincare and 3 years in venipuncture. Proficient in providing Hydrafacial, chemical peels, PRP facials, and blood draws in both clinical and spa settings. Dedicated to delivering personalized skincare solutions with an emphasis on safety, sanitation, and client education.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Ulta Beauty Inc.
01.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Administrative Assistant/Certified Phlebotomist Technician

Radiant Reflections Medical Spa
01.2021 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Successfully completed venipunctures on weightloss & PRP facial clients.
  • Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
  • Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
  • Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
  • Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Centrifuged blood samples as outlined in clinical protocols.

Customer Service Representative

David’s Bridal Inc.
03.2020 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Bridal Registry Consultant

Belk Department Store
11.2010 - 03.2020
  • Established strong relationships with clients through attentive listening, clear communication, and tailored recommendations.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased store revenue by effectively merchandising popular registry items in visually appealing displays.
  • Maximized gift redemption rates by sending regular reminders to guests via email or phone calls regarding outstanding purchases on registries.
  • Enhanced customer satisfaction by providing personalized consultations and tailored recommendations for wedding registry items.
  • Built long-lasting relationships with clients by offering exceptional customer service and follow-up support throughout the registry process.
  • Managed client files, ensuring accurate record-keeping and seamless communication between store associates, gift-givers, and recipients.
  • Streamlined the bridal registry process by implementing efficient systems for appointment scheduling and inventory tracking.
  • Monitored store inventory levels to prevent out-of-stock issues for popular registry items, ensuring prompt fulfillment of gift orders.
  • Served as a liaison between registrants and store associates, ensuring seamless communication and coordination for gift purchases, exchanges, or returns.
  • Continuously updated our registry database to ensure accurate and current information on product availability, pricing, and trends.

Education

Esthetics - Esthetics

Blue Cliff College
Gulfport, MS
01-2023

Phlebotomy Certification - Phlebotomy

Mobile Lab Phlebotomy
Hattiesburg, MS
03-2022

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Cash Handling
  • Sales
  • Ordering Process
  • Epic Scheduling System
  • Hydrafacial, Chemical Peels, PRP Facial Treatments
  • Venipunture & Blood Collections
  • Sanitation & Infection Control (OSHA compliant)
  • EMR systems
  • Client Consultation & After Care Education
  • Spa & Clinical Setting Experience

Certification

  • Esthetician License - 2023- current
  • Certified Phlebotomist - 2022- current

Timeline

Operations Manager

Ulta Beauty Inc.
01.2023 - Current

Administrative Assistant/Certified Phlebotomist Technician

Radiant Reflections Medical Spa
01.2021 - 09.2022

Customer Service Representative

David’s Bridal Inc.
03.2020 - 12.2020

Bridal Registry Consultant

Belk Department Store
11.2010 - 03.2020

Esthetics - Esthetics

Blue Cliff College

Phlebotomy Certification - Phlebotomy

Mobile Lab Phlebotomy

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