Skylar Brooks

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Conducted research for project proposals, compiling information that supported winning bids.

• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
• Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
• Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
• Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Responding to cases of abuse and neglect, and assisting in the investigation of reports of exploitation

Evaluating risk factors and family dynamics, and educating potential foster and adoptive families

Working with children and families to develop service plans and reunification plans, and helping parents navigate programs and therapy

Working cases so that children can get funded though the state so that they'd have clothing, personal hygiene supplies, ect.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Verified accuracy of data entered into system to produce error-free reports.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Created and maintained data entry logs to track data entry activities.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.