Skylar Freshwater
Greenville
Summary
Motivated customer service and sales professional with experience in wireless retail, fast-food leadership, and fuel center operations. Skilled in consultative selling, cash handling, safety compliance, and team support. Known for providing excellent customer experiences, problem-solving quickly, and maintaining accurate, efficient workplace operations.
Overview
4
4
years of professional experience
Work History
Fuel Center Clerk
Krogers Grocery Store
Humble
06.2022 - 06.2024
- Assisted customers with fuel purchases, pump operation, and payment transactions while providing friendly and efficient service.
- Monitored fuel pumps, safety systems, and outdoor equipment to ensure a clean, hazard-free environment and compliance with safety regulations.
- Operated POS system accurately for fuel, lottery, tobacco, snacks, and merchandise sales, including cash handling and register balancing.
- Stocked and rotated merchandise, maintained product displays, and ensured accurate pricing and labeling for fuel center products.
- Performed opening and closing tasks, including cash counts, shift reports, cleaning procedures, and equipment checks.
Solution Sales Specialist
Cricket Wireless
Clarksdale
11.2021 - 05.2022
- Assessed customer needs to recommend tailored wireless plans, devices, and bundled solutions that increased satisfaction and loyalty.
- Consistently met or exceeded monthly sales targets by upselling accessories, insurance, upgrades, and value-added services.
- Processed activations, upgrades, payments, and returns accurately using POS systems while following company policies.
- Provided troubleshooting and post-purchase support for devices, apps, and billing concerns to build long-term relationships.
- Maintained store merchandising and inventory standards to enhance product visibility and support sales goals.
Shift Leader
Sonic
Greenville
07.2020 - 08.2021
- Supervised daily restaurant operations, including order accuracy, drive-thru efficiency, food safety, and customer service standards.
- Trained and coached crew members on food preparation, POS transactions, safety procedures, and guest interaction to improve performance and reduce errors.
- Managed shift schedules, task delegation, and team productivity to maintain smooth service during peak hours.
- Resolved guest concerns quickly and professionally to ensure high customer satisfaction and repeat business.
- Maintained compliance with health and safety guidelines, including proper food handling, sanitization, and equipment care.
Education
Bachelor of Arts - Social Work
Prairie View A&M University
Prairie View, TX05-2026
Associate of Arts - Social Work
Coahoma Community College
Clarksdale, MS05-2022
High School Diploma -
Greenville High School
Greenville, MS05-2020
Skills
- Customer Service & Communication
- Consultative Sales & Upselling
- POS Operation & Cash Handling
- Team Leadership & Training
- Safety & Compliance Procedures
- Inventory Stocking & Merchandising
- Conflict Resolution
- Time Management & Multitasking
- Troubleshooting (Devices, Equipment)
Timeline
Fuel Center Clerk
Krogers Grocery Store
06.2022 - 06.2024
Solution Sales Specialist
Cricket Wireless
11.2021 - 05.2022
Shift Leader
Sonic
07.2020 - 08.2021
Bachelor of Arts - Social Work
Prairie View A&M University
Associate of Arts - Social Work
Coahoma Community College
High School Diploma -
Greenville High School