Sokino Norwood
Ridgeland,Mississippi
Summary
Customer service-oriented professional with 10+ years of management and healthcare experience, capable of providing accurate and timely data to ensure consistent patient services. Proven expertise in revenue cycle management, patient coordination, and compliance with healthcare regulations. Committed to safeguarding patient privacy and ensuring operational efficiency. - Effectively prioritize tasks to ensure efficiency and accuracy. - Foster a positive and respectful work environment. - Skilled in adapting to high-pressure situations and solving problems. - Proficient in Microsoft Office Suite (Word, Excel, Outlook) and EHR systems. - Typing speed: 55 WPM
Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Coordinator II
Baptist Memorial Hospital
04.2022 - Current
- - Facilitate patient intake and check-out processes efficiently.
- - Verify insurance, manage billing inquiries, and handle high-volume phone scheduling.
- - Coordinate patient appointments while ensuring HIPAA compliance.
- - Deliver excellent customer service in a high-pressure healthcare environment.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Owner / Business Manager / Child Care Provider
Mz. Sokino’s Daycare LLC
02.2011 - 04.2022
- - Train new hires, implement policies, and resolve conflicts.
- - Oversee health and safety of children while providing a positive learning environment.
- - Manage all administrative functions, including incident reporting and parent communication.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Representative
CVS MINIUTE CLINIC
01.2022 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered prompt service to prioritize customer needs.
School Bus Driver
Lexington County School District One & Two
08.1997 - 08.2010
- - Transported students safely to and from school and related events.
- - Followed all safety regulations and maintained order during transit.
- - Coordinated driver schedules and ensured timely dispatching of bus routes.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01.2021
Skills
- - Medical Billing & Coding Accounts Receivable Insurance Verification
- - Revenue Cycle Management EOBs Co-Pay Deductibles
- - HIPAA Compliance Front Office Operations Medical Terminology
- - Electronic Health Records (EHR/EMR) Workers Compensation Managed Care (HMO, PPO, POS)
- - Scheduling High-Volume Phone Systems Patient Coordination
Certification
- - HIPAA Essentials for Healthcare Professionals Certificate
- State of Mississippi – Daycare Formation Certification
Timeline
Patient Coordinator II
Baptist Memorial Hospital
04.2022 - Current
Customer Service Representative
CVS MINIUTE CLINIC
01.2022 - 04.2022
Owner / Business Manager / Child Care Provider
Mz. Sokino’s Daycare LLC
02.2011 - 04.2022
School Bus Driver
Lexington County School District One & Two
08.1997 - 08.2010
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
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