Sophie Amos
D'Iberville,MS
Summary
Offering empathy, active listening, and strong organizational skills, eager to learn and develop in counseling environment. Brings understanding of psychological theories and therapeutic practices, paired with ability to support client needs. Ready to use and develop active listening and problem-solving skills in Counseling Intern role.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Walmart
02.2024 - 08.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
Stadium Ambassador
Revel XP
10.2021 - 05.2023
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
Patient Service Associate
Morrison Healthcare
05.2022 - 08.2022
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
Pharmacy Clerk
Beach Pharmacy
05.2021 - 08.2021
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
Education
Master of Science - Clinical Mental Health Counseling
University of South Alabama
Mobile, AL05-2026
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS12-2023
Skills
- Leadership Skills
- Effective Solution Development
- Adaptability
- Collaboration
Languages
Spanish
Limited Working
Timeline
Online Personal Shopper
Walmart
02.2024 - 08.2024
Patient Service Associate
Morrison Healthcare
05.2022 - 08.2022
Stadium Ambassador
Revel XP
10.2021 - 05.2023
Pharmacy Clerk
Beach Pharmacy
05.2021 - 08.2021
Master of Science - Clinical Mental Health Counseling
University of South Alabama
Bachelor of Science - Psychology
Mississippi State University
Similar Profiles
Adriana RodriguezAdriana Rodriguez
Frond-End Associate at WalmartFrond-End Associate at Walmart
Makenna TurnerMakenna Turner
Online Personal Shopper at WalmartOnline Personal Shopper at Walmart
Ashley SullivanAshley Sullivan
Associate at WalmartAssociate at Walmart