Stacey Wiseman
Holly Springs
Summary
Experienced with inventory management, shipping coordination, and logistics operations. Utilizes organizational skills and attention to detail to ensure timely and accurate order processing. Track record of maintaining efficient workflow and supporting team collaboration.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon Warehouse
Byhalia, Mississippi
09.2019 - Current
- Directed and coordinated activities of six or more employees to enhance overall crew productivity.
- Conducted individualized training and provided actionable insights to support professional development of employees, managers, and executives.
- Instructed new hires on safety protocols and operational procedures, contributing to improved team efficiency and workplace safety.
- Developed and executed training programs for staff on warehouse management systems, focusing on increasing task accuracy.
Shipping Coordinator
Syncreon
Olive Branch, MS
02.2021 - 10.2025
- Developed and implemented shipping schedules aimed at optimizing delivery timelines and reducing potential delays.
- Executed thorough documentation management for shipments, guaranteeing adherence to regulatory requirements and precision in records.
- Coordinated efforts with diverse teams to improve operational efficiency in logistics.
- Implemented training initiatives for new personnel on shipping processes and system navigation, promoting a well-informed and capable team.
- Executed precise management of inventory records via warehouse management systems, optimizing accuracy and streamlining processes.
Customer Service Representative
Milwaukee Tool
Olive Branch, Mississippi
05.2016 - 08.2019
- Tracked and organized customer information, encompassing names, addresses, phone numbers, credit card details, and product sales for accurate record-keeping.
- Executed sales analytics and delivered strategic recommendations to enhance revenue growth.
- Executed data entry of customer information to create an organized and efficient customer database.
- Managed resolution of customer inquiries via CRM software, contributing to increased satisfaction and retention rates.
- Facilitated training sessions for new team members on product features and service protocols.
- Maintained accurate records of customer interactions in CRM system.
Return Clerk
ASICS
Byhalia, Mississippi
06.2013 - 10.2016
- Created a comprehensive Excel spreadsheet for accurate tracking of stock and inventory levels, ensuring efficient warehouse management.
- Constructed an Excel spreadsheet to monitor invoice statuses and ensure timely payment processing.
- Performed thorough inspections of customer products to establish criteria for exchanges or identify any damages.
- Executed thorough documentation and efficient handling of merchandise for all incoming returns.
- Analyzed return workflows in partnership with warehouse team to identify bottlenecks and implement time-saving solutions.
- Processed incoming returns, ensuring accurate documentation and efficient handling of merchandise.
- Coordinated with warehouse team to streamline return workflows and minimize processing time.
Education
High School - Allied Health
Holly Springs High School
Holly Springs, Mississippi02-2013
Skills
- Proficient in computer applications
- Customer engagement
- Data analysis in Excel
- Effective communication
- Front office coordination
- Team leadership
- Administrative support experience
- Accurate data entry
- Flexible learning approach
- Adapting to diverse learning styles
- Shipping procedures
- Shipping and receiving
- Customer service
- Critical thinking
Certification
ISO Audit
Languages
English
Full Professional
Timeline
Shipping Coordinator
Syncreon
02.2021 - 10.2025
Learning Ambassador
Amazon Warehouse
09.2019 - Current
Customer Service Representative
Milwaukee Tool
05.2016 - 08.2019
Return Clerk
ASICS
06.2013 - 10.2016
High School - Allied Health
Holly Springs High School