Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacie Nguyen

Ocean Springs

Summary

Adept at elevating guest experiences, I leveraged my expertise in cash handling and exceptional customer service at Golden Nugget Casino to significantly enhance patron satisfaction. My proactive approach and ability to anticipate customer needs resulted in a noticeable increase in repeat clientele, underscoring my commitment to excellence and teamwork in high-volume dining environments.

Outgoing [Job Title] with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Outgoing Cocktail Server with distinguished history of providing best-in-class service for increased sales. Fantastic [Area of expertise] knowledge with great [Type] skills and [Software] understanding. Dedicated to maintaining efficiency and accuracy in high-traffic times.

Experienced with providing attentive and personalized service to guests in fast-paced environment. Utilizes strong multitasking skills to manage orders and maintain high level of service. Track record of building rapport with patrons, ensuring repeat visits, and contributing to positive team dynamic.

Cordial Cocktail Waitress with outstanding knowledge of bar services, bartending and waitressing. Fantastic multitasking skills with proven history of excellent service. Dedicated to maximizing sales and customer satisfaction.

Enthusiastic Server offering [Number] years of service industry experience. Highly skilled in serving high-volume customer base with enthusiasm and efficiency. Frequently commended for superior service and achieving company sales goals.

Overview

7
7
years of professional experience

Work History

Cocktail Server

Golden Nugget Casino
06.2022 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Communicated with guests to record orders and assess needs.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Maintained clean and organized bar area.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Anticipated guest needs and provided proactive service.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.

Cocktail Server

IP Casino Resort Spa
06.2018 - 06.2022
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Communicated with guests to record orders and assess needs.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Maintained clean and organized bar area.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Anticipated guest needs and provided proactive service.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.

Education

High School Diploma -

Ozen High School
3443 Gannet Roadbeaumont Tx 77705
05-2006

Skills

  • Cash handling
  • Customer service
  • Handling large groups
  • Alcohol awareness
  • High volume dining
  • Speed and efficiency
  • Exceptional customer service
  • Menu memorization
  • Reliability and punctuality
  • Efficient multitasking
  • Cleaning and sanitization
  • Payment processing
  • Safe food handling
  • Bill computation
  • Quality control
  • Bar terminology
  • Promoting specials
  • Stress tolerance
  • Reading body language
  • ABC standards
  • Following dress code
  • POS system expertise
  • Coordinating with bartenders
  • Cash handling proficiency
  • Service prioritization
  • Building rapport with customers
  • Garnishing drinks
  • Drink preparation expertise
  • Strong communication skills
  • Complaint resolution
  • Patience and empathy
  • Menu presentation
  • Food and beverage pairings
  • Balancing trays
  • Calculating tips
  • Safety monitoring
  • Daily specials memorization
  • POS system operation
  • Handling guest complaints
  • Positive demeanor
  • Patron rapport
  • Knowledge of identification regulations
  • Memory retention
  • Sales strategy
  • Cleanliness and sanitation
  • Accurate cash handling

Timeline

Cocktail Server

Golden Nugget Casino
06.2022 - Current

Cocktail Server

IP Casino Resort Spa
06.2018 - 06.2022

High School Diploma -

Ozen High School
Stacie Nguyen